Whataburger — Restaurant in Gilbert

My family love Whataburger chain and we were so excited that this new location just opened near our home so we decided to try it out one weekend morning. We came excited and left disappointed. These were what went wrong in our visit in the DriveThru: The window cashier took our order correctly and told us an amount, but when we pulled up to the window we were given a different amount ($5 more than the amount we heard just a min or two prior). Soon we discovered that’s from the single unsalted patty for my fur baby, we were charged $6 something for a single beef patty. We then talked to the manager and were left to wait over 20 mins to fix this confusion. No ketchup, napkins, or silverware were included in our bag and we were never asked if we want them. Another trip inside to ask for this bare minimum of an order. I opened my Avocado Bacon Sandwich and realized there was barely any avocado in my sandwich and it was “strategically” placed near the edge to create the illusion of avocado in the sandwich (picture attached).

This was certainly a big disappointment to our weekend burger craze. Will...

I absolutely hate giving out a 1 star review but it's well deserved here. Let me explain:

Back in the late 70s I opened up a few fast food restaurants, (yes, I'm old). We had full staff fully trained and ingredients extremely fresh for openings. First impressions are paramount.

I was only one in drive through lane and waited 9 minutes for 2 burgers. The bun was rock hard, the tomatoes very sub standard, lettuce slightly brown and no sauce. We took off the burger and ended up eating the meat with our own fixings.

Clearly, this establishment is not ready for customers. This was very disappointing.

On the positive, I did get 2 paper sacks that I can use to clean out my cat's litter pan so it wasn't a total loss.

Perhaps this place will get better with time. I sure hope so as I hate to see another failed restaurant...

Whoever was responsible for training the new people at this restaurant should be fired. I have been there four times now and every time my order has been incorrect.

The kid with the neck tattoos tonight needs to be retrained. Was too busy goofing off with his coworkers to remember to give me my drink. In his rush to pour it, he didn’t fill the cup.

Today they tried to give me the wrong drink. I returned it. Then they tried to give me somebody else’s food. I told them no, that’s not what I ordered. They finally gave me what I ordered only to be also incorrect with a bunch of toppings that I did not want. Figure it out guys. It’s a burger place. It should not be...