Domino's Pizza — Restaurant in Gillette

Ordering was good, as expected. However I waited for my tracker app to say my pizza was complete then when I tried to pick it up, they told me I had to wait. I could hear from the back the employee say to another they had lost/forgotten my pizza. I then watched as they quickly threw together something to put in the over. (Take in mind it is now 10 min after the tracker said it was completed and I'm still waiting.) As I waited in the lobby for the pizza that was suppose to be done prior to my arrival I was not once approached by anyone explaining what the hold up was or told they had made a mistake . I then asked asked a employee what the hold up was and he headed to the back and scurried around looking for my pizza. A min or two later he came up and told me he had no clue where my pizza was and again disappeared into the back. Now as I waited for a pizza that the app said was completed 15 min prior a employees finally appears and called my name. He gave me the pizza and before I walked out I checked it. It wasn't even the pizza I ordered and I gave it back to him. I again started the waiting game for a pizza that was said to be done 20 min prior. The employee that came and told me that they had no clue where my pizza was then came back up and told me that the pizza was on the house and they threw in some parm bites for free because of the mix up. He then refunded me and told me my pizza was being cut now. At this point I was feeling okay and happy with the service, until they again came up and told me that they had remade the same wrong pizza they had before. So again I waited. For a pizza that was suppose to be done 30 min prior. In fact since I have been waiting I have typed this review as it has happened in real time, continuous updating it as I get new information. To assure the most up to date and honest review of this store. When I finally got my free pizza they didn't even give me the parm bites they said they would.

Pizza was 8/10 even tho it was not on time and it took a long time I still like the pizza.

Service the pizza tracker said Shawn made my pizza but I knew the kids name that was working on the assembly line and that was not his name.

They wasted 2 pizzas because they could not get it right. I even checked my order to make sure I hade not ordered something different then what I wanted, but it said I had ordered a specific pizza and they just made it...

General manager, Eric @ Lakeway road Dominos in Gillette, Wy, is EXTREMELY RUDE! Called because pizza hardly had any cheese and I paid an extra $2.50 for EXTRA cheese and for extra sauce. Wasn’t cut right either…but that’s not a big deal. Just want to get what I paid for. He said he made pizza and it was a good pizza. Then he set phone down while I was talking without telling me. When I realized no one was there…after saying hello for over 2 minutes…I called back and that’s when he told me he set phone down. He then told me he wasn’t remaking pizza…because “he made it and it was a good pizza”. Wasn’t giving me my money back either. Basically was calling me a liar. Told him I could bring it down there and show him or they could pick it up. He said he wasn’t doing anything about it because “he made it and it was good”. Lol. Then he said goodbye and hung up on me. Tried calling back next day and again got Eric and he said he was general manager and I told him I was recording conversation for quality assurance and he hung up on me. Called back because thought possibly was disconnected and Ann or Anna answered phone and put me on hold to get him and my phone said I sat on hold for over 10 minutes so now I new I wasn’t disconnected that he had hung up and now was playing a game. He is extremely rude to customers and is doing this in front of employees and trainees as well. Way to teach these young people how to deal with customers. He shouldn’t be a manager nor be able to deal with ANY customers at...

Ordered a Hawaiian the other day, was decent tasting, but it seems like the thickness is getting thinner and thinner, what Gives Domino's?????????? Update 9 months later I went and had another Domino's and now they're using a soft spongy breadstick type bread instead of a crust pizza type bread absolutely stinks I will not be going to Domino's anymore they should have left well enough alone now they have to go and make the pizza worse than it was before what a way to drive customers away Domino's! 2 years later I'm doing an update their pizzas are very dry in the ad little to no sauce so after 2 years they still can't clean up their act Walmart deli pizza or Frozen pizza tastes better than the tasteless dry no sauce Pizza that Domino's now puts out they used to be good but now they're frankly just a joke I'm no longer going to purchase their pizza anymore they're loss! Update 2022 ordered a simple large pizza $14.69 for a tasteless dry Pizza that taste a lot worse than it used to...what an absolute joke I absolutely will not be buying Pizza there anymore at those prices hell I'd rather buy a three $4 frozen pizza and cook it at home at least it tastes a hell of...