Mr. Hong's - Gilroy — Restaurant in Gilroy

Called in the other evening to place an order. Dude picks up unprofessionally with just, "Hello?" I confirm it's Hong's and he asks me to hold. 15 minutes later I'm still on hold as I walk into the place with 3 employees and a single customer and ask who left me on hold. Tall guy immediately starts apologizing saying it was "busy" yet all three were standing at the front waiting for customers. The short, dark dude who actually picked up agrees and when confronted about why he left me on hold, said nothing as tall guy tried to apologize again, but doesn't accept responsibility for leaving me on hold and standing around. I ask one more time and a dude I'm familiar with says it was him, even though thats not how he answers. I highly recommend learning how to professionally answer phones and not to upset regular customers that'll no longer be going to this establishment. Thanks for the needless disrespect and money...

I've been here a few times over the years since they opened. It was always a good experience, and the variety used to be better. I'm very disappointed the red bean paste banks are gone. I LOVE those. The remodel looks really fancy, but doesn't reflect in the service (which isn't bad, but it wasn't great either). The two staff members I interacted with were nice. The variety of dishes to choose from dropped since my last visit. I ordered chow mein (good), broccoli beef (good), sweet & sour pork (good, but soggy), orange chicken (good flavor, terribly soggy), and a Milk Tea...Oh that milk tea, it was not good. Any other place I've ordered a milk tea it's been creamy, sweet, and oh so satisfyingly tasty! The milk tea from this place was none of those things. It was bland, bitter, and NOT worth the $3.75 they charged me. It was black tea, half & half, and ice (I opted for no boba this time). Not sure if...

8/15/16. After many years of happy customers, what can I say New Management. Price changes and recipe changes. Their fried rice consist of fresh rice mix with a bag of frozen peas and carrots and some corn. The orange chicken and the five spice chicken are the exact same thing. They got rid of the best thing on the menu, the garlic jalapeno calamari. The Chow Mein noodles consisted of smaller noodles and no additional ingredients just sauce. Over fried and very greasy egg rolls. All the food is lacking flavor and it's all cooked in the same oil so everything taste the same. You can basically buy the exact same stuff on the Asian Roach Coach and at the Safeway Buffet. The bottom line New Management has changed what we used to like and turned it into the cheapest product at the highest prices. Me and my family will not make a return visit instead we will venture out and...