TOGO'S Sandwiches — Restaurant in Gilroy

I have given up on this location long ago. I had written a review a while back back I think it must have been deleted. If you happen upon this location turn back because I've probably had about 2/10 good experiences here. The owner is very rude to his employees and keeps them from doing their job efficiently. I once saw him berate one young man in front of customers!

Everytime we go the line is SO SLOW. I get it... I've worked at Subway before and it takes a bit of time to make you meal just right but this Togo's pushes. I've seen myself and other people leave the lines.

Now for those reasons and others (I won't bother getting into since my deleted review went over the professionalism at this location) I have stopped going to this Togo's. Now my boyfriend on the other hand LOVES Togo's sandwiches so he has been more patient than I and keeps going and hoping it'll be better next time.

This time was the last straw for him. He ordered online (as he has the last few times because the lines and service are poor) and when got there the doors were locked. He knocked on the door asking them to open because he had an online order. Without bothering to hear what he says they shoo him off saying they are closed. He tries again because he had already paid for the sandwich but they bother with him and keep shooing him off saying they are closed.

He gets in his car and as he is pulling out the employee opens the door to leave and lock up. It is 6:57PM at this point (they close at 7PM). He gets the attention of the employee and mentions "Hey I ordered online and already paid what should I do?" That's when they said "Oh your sandwich is right here".

WHAT. If you had a sandwich waiting why didn't they bother to open the door??! Why were they already leaving the premises at 6:57PM?

He gets home starving and realizes that they gave him a regular size instead of the large size he ordered and PAID for.

Please please please don't waste your money at this establishment. We have given it chance again and again but it is NOT WORTH IT.

Also the owner needs to get a smaller mask. Wearing it below your nose...

I mistakenly contacted this Togo's location last Friday instead of the one I usually go to on Camino Arroyo to place an order for pick-up. When I arrived at the Camino Arroyo location I realized I made the mistake when they told me I didn't have an order in. So, I contacted this location on 1st street to cancel the order. I spoke to a woman who said the order was already made. I told her I couldn't make it to that location. Before I could say anything else she hung up on me.

Since I made the mistake I was going to pay for that order too, but she didn't give me the opportunity. When I called back to ask for the manager the same woman picked up the phone and pretended she didn't recall talking to me 10 minutes before I called back. When I told her she hung up on me she said she didn't know what I was talking about. After a few more words were exchanged she claimed I hung up on her...this is after she said she wasn't the one who spoke to me.

All this time I was speaking to the manager of this store who acted unprofessionally. This is why I stopped going to this location years ago, they're rude and unprofessional and they surely don't have a model of leadership in...

I avoid this location at all costs. The owner is very rude to his employees. While he was making our sandwiches he was micromanaging his employees. Giving them step by steps instructions and kept asking us the same questions. If he would stop micromanaging and listen to our answers to his questions he asked us he wouldn’t have to ask them multiple times. He asked me how I wanted my sandwich and I told him just the way it is listed on the board. With nothing less or nothing more. Then he asked me again do you want this or that and I once again, just the way it’s listed. I think he wants to come off sociable but sir you are not. You are annoying and frustrating. I would only go to the 10th Street location but that location closed. 😔 So next time we want Togo’s I will drive the extra miles and go to the Morgan Hill location. I gave this location a few try’s to see if it’s better but nope, he is...