Blackberry Market — Restaurant in Glen Ellyn

Unfortunately our experiences at Blackberry have been very inconsistent. I keep wanting to believe that they've fixed their flow problems and overall wait time issues, but today's experience was one that will make me think twice about going in again. We waited 10-12 minutes just to have our order rung up and another 10-15 minutes waiting for one ice coffee and 2 market side trios. The coffee came a few minutes after the food was finally done. In addition, the ice coffee was highly sour/acidic and the caramel added was not enough to even taste that it had been added. There was no way I was waiting for who knows how long to get a refund on the coffee so we left and I stopped by Dunkin on the way home for a $1.50 iced coffee that was much better than what I had received at Blackberry. The market side salad trio tasted great but the experience of waiting so long and having very inconsistent coffee products makes it unlikely I'll take the chance again to believe that things will be fixed. You have a great concept and are obviously succeeding as a restaurant in downtown Glen Ellyn. However, your growth will be limited until you fix these...

Unfortunately, blackberry market has suffered from the economic downturn. As a result, their prices have stayed the same and they have seriously cut things out. For $30 we got an iced mocha that’s not very sweet and a Cortado that’s bitter and a farmhouse breakfast sandwich that has no cheese on it and does not get served with potatoes anymore and isn’t noteworthy in size.

For this price you can go to any breakfast place in the area like honey jam Café, or red apple or tasty biscuit and get the same quality ingredients but three times the amount of food that you can eat for two more sittings. 11 bucks for a ham and cheese croissant. Insane. We understand and sympathize with the need for pricing increases too but this is disproportionate for what you get.

We will not be returning to the blackberry market as they have priced us out.

Advice to Blackberry owners…..YOUR COFFEE NEEDS HELP! Sour and bitter with little body and flavor.

At least their coffee prices are a bit more reasonable than most others simply because you get what you pay for.

Forgot that we got two cookies too. Still, disproportionately priced for what...

This place is Delicious, Cozy, Positive, and Clean!!

I order out from black berry cafe almost every time I’m in town and it hits the spot every time…

I’m writing this review specifically about the service though as above all else clearly they cherish their customers the most. I recently came in to a packed entrance and busy line, I thought about going somewhere else but decided BlackBerry was all I really wanted so I waited in line anyway. After ordering I waited roughly 20 minutes for my order and I wasn’t upset at all. I could tell they were packed and was understanding of the situation.

The crazy thing though is that Neil, (seemingly one of the managers at the store) consistently checked in on my order and proceeded to gift me a $10 gift card for my patience. I didn’t need the gift card and I know for a FACT that I’ve waited for food at other restaurants longer than that before and been compensated nothing so this is well BEYOND good customer service and I needed to state it!

Thank you Black berry for consistent customer...