Caribou Coffee — Restaurant in Glencoe

This particular location has been more of a miss in terms of quality of product in the recent months. I get the same drink across all Caribou locations and in the last 6 months this location has been either making the drink incorrectly, not filling the cup all the way, and then never stir/shake the drink either. I always get an oatmilk carmel espresso shaker, today's visit the coffee was extremely bitter, when I got home I had to add milk (like a pretty large amount) just to balance the drink out and make is salvageable. There was a 1/2 inch gap between the drink and top of the cup, I am aware there this is going to be some sort of space left but it's never been this much, and all other locations don't seem to have this issue. Because of the gap left and the bitterness of the coffee I'm assuming that someone is making the drink recipe incorrectly.

I have reached out on prior occasions to the corporate account and they just load up a free drink and apologize, say they'll address it and then don't as it continues to be an issue. I'm all about second and third chances but this has been countless tries with this location.

The employee's themselves are always in great spirits and I've never had a bad interaction with anyone at the location. I really hope they can work on the product quality...

This is the worst caribou I've ever been too. We had to repeat our order over 4 times until they switched another person over to the mic, and even then we still had to repeat ourselves. No background noise at all and we were speaking loud. And even though they weren't busy, they still messed up the order and my coffee literally tastes like water. Plus the barista was rude and had an attitude right when we pulled up. I'm not usually a Karen, but I couldnt not give this place a one star review. The quality has been this bad every single time I've come here, and others can say the same. Worst...

Increase knowledge of making the drinks accurately and quickly. Order 2 times and the drinks have been made incorrectly. The drive up speaker is of the poorest quality. I had to repeat myself 2 -3 times for the barista to hear me. I had no music on I was close to the speaker, also little to zero wind. Caribou in a small town the first 3 months is critical. Turn it around so you guys don’t go under

Update: 10/22/2020 They have done a far better job from the first couple times going through. Great work everyone at the Glencoe...