Starbucks — Restaurant in Glendale

I'm a traveling RN so I go to several different Starbucks locations a week and this is the first time I have felt the need to review one. I hadn't been going to this location because it doesn't have a drive thru but it's the closest to my home so I started trying them about a month ago. I have never seen such unkind employees. I don't expect much, but they don't respond at all to hi, thank you anything. No biggie, I can live with that, but my issue is they have made my drink wrong three times now, same mistake for something very simple, and that part is NOT a big deal as obviously stuff happens. The problem is that all three times, with three different employees, when I pointed it out very nicely because I'm an over apologizer anyway, they all three grabbed it without looking at me, made a face, no apology or even an acknowledgement (and even worse acted like I did something wrong) then proceeded to wordlessly hand me the remade drink. I dont need to be gushed over here lol but when I am profusely thanking them or apologizing that they have to fix THEIR mistake and I get a blank or dirty look and not even a sorry or you're welcome in return, it truly bums me out. It's not hard to pretend you're even a touch happy or kind and it makes a big difference. Back to 75th and Aspera for us as they at least attempt to muster up the energy to pretend they...

Okay so, first time like, EVER, visiting this location; mom & I were actually going on a driving adventure, & seeing what's in this shopping center. Want some coffee or tea? This is a busy happening shopping plaza, w/ also a Starbucks in the Safeway Grocery store, across the way! Okay so inside is very cool & crisp, lol..great AC & misters outside. They have a huge patio off to the side, w/ tons of seating & shade from Ficus trees. Inside is long but kinda narrow, but w/ lots of seating, including a long communal table; there are no fluffy chairs, but a few soft mini barstools. I'm sitting at a high round-top bar table & the chairs are tall & wooden, w/ the side posts & back, digging into my muffin-top & spine - OUCH! Inside is very clean & fresh smelling, w/ pleasant baristas & standard options. Quickly we got our drinks, but mine, a Matcha Green Tea Latte, wasn't mixed all the way, w/ matcha dust all over, clumped at the bottom & dusted on the lid.

My mom said the one stall, female restroom, was...

I love the outdoor seating, especially on cloudy days. The interior seating is ok for its limited space. So, here’s my personal take on this place. I’ve been coming here for the past 10 years and have noticed there are a few “bad characters” that set the tone. I’ve noticed there are some people, I’m guessing the shift supervisor, as I am an ex-partner myself, that set the tone. Someone named “Kathy” is probably at the bottom of the list. She never acknowledges until she is finished with what we task, and when she does it’s with the worst attitude. A monotone and blank stare. It’s unfortunate, since she’s been at this location for a very long time.

There are a few crew members who are great and show they care for service.

Doubt anything will change. I visit the location for the...