Firehouse Subs Glendale Arrowhead — Restaurant in Glendale

This review is as much for the manager as it is for the customers. We frequent Firehouse subs occasionally, and enjoy their sandwiches. Today we went in with a coupon for two medium meals for $21.99, and were looking forward to having their Engineer sandwich. I won’t mention the young man’s name, but we had a problem with the cashier.

First of all, I had to tell him twice which bread we wanted on one of the meals. Second, I had to tell him three times how I wanted no lettuce, tomato, or onion on the one sandwich—the third time was after he walked away from the cash register and apparently started making a sandwich. What really irked us though was when he told us we could go ahead and pay, but our $21.99 meal was almost $29 at the register. We pointed out to him that it was too much money for a $21.99 meal. He indicated that was the total with tax. We pointed out that $29 would be almost eight dollars tax. It’s actually closer to $7, but the point was that it was too much tax. He then waved his finger at us and said “No no no, we’re not doing that”, like we were children arguing with their parent.

Needless to say we greatly enjoyed our Chipotle meal across the street. Next time we want Firehouse, we will go to another store.

Manager, it seems you should ensure that your cashiers not only listen to people when they place their order, but they should also have a basic knowledge of math. No city in the state of Arizona charges 30% tax on food. Additionally, waving your finger at your patrons and acting like they’re children isn’t going to resolve a conflict. We were there around 1:05 on 14-Sep. I’m sure your camera will show we aren’t...

First time at this location; I haven't actually been to this shopping center, in like a decade, but glad to come back, & see what's around!

It's a bit hard to see the shop, from the street, if you've never been, but it's on the left/NW side of the 99¢ store. There's many entrance points into the center/parking lot, from 67th Ave, but some left turn restrictions, from 3-6pm M-F, so be careful on that. Lots of parking, both in front of the shop & in the general lot. It's very clean outside & inside, smells fresh & like food, but not overwhelming. I arrived late, after 8pm; they close at 9pm, but all 3 staff members were friendly still, helpful, & quick. I like how you can opt to round the cents up on your order, to donate to local firefighters, which I did, opt for.

There's lots of seating, all tables & chairs, w/ 2 chair, 4 chair, & a barstool table, options; the tables are movable too, in case you need more seating, for bigger parties. The drink/accessories area was organized & very clean. On our way out, one of the guys helped by opening the door, for my mom & I, while all 3 staff, wished us a good night!

Now that I know where this shop is, I shall be returning, quite often!! This location, is just as high quality, as any other locale, in any other part of the valley!!!

Oh yeah, I got the, Firehouse Meatball large sub, medium drink, & a brownie combo, + rounded up the cents, for: $16.00. Great deal, for hot...

This has been our go-to sub shop since they opened, but the last 4 orders (yes, all 4) have all taken forever to make and 3 out of the 4 were made incorrectly. After getting home and finding that we did not get what we ordered, the response from the person who answered the phone was infuriating. I asked to speak with the manager and she said she was the manager, and offered only a very lackadaisical "sorry the sub wasn't up to your standard". Not up to my standard? The sub wasn't even the sub I ordered! She did tell me to bring it back, like I really wanted to stop what I was doing and I drive back there. It's very frustrating as Firehouse Subs is not an inexpensive takeout like Subway and, honestly, Subway treats their customers better. Their food isn't better but it is no longer worth the aggravation to go to Firehouse. I do have a recommendation for upper management though. It appeared to us that you may have a problem with orders walking out the door. The young girl who came in and called out she was picking up for Uber Eats or Door Dash (we don't remember which) grabbed 2 bags without even looking at them, and couldn't get out the door fast enough, generating side looks from behind the counter and an offer to us of a free drink for how long we had to wait for our order. I could tell they knew what we saw. It's a shame this is happening with...