HARU sushi — Restaurant in Glendale

If you visit Haru Sushi and pay with a credit card, make sure to check your transaction once it's posted. My bill had an unauthorized $8 added, which is how I discovered a recurring issue.

I've been a regular customer at Haru Sushi for over six years, starting shortly after Chu opened the restaurant. Later, Andrew took over management, and now Nick is the current manager. I order takeout about 95% of the time, and I typically don't leave a tip for takeout.

A few years ago, when Andrew was managing, someone added a $10 tip to my bill without my authorization. Andrew apologized and resolved it professionally, and I appreciated his handling of the situation.

Unfortunately, in August 2025, a similar issue happened again -- this time, $8 was added to my bill. I called the restaurant the following Tuesday. The same waitress who had processed my order answered the phone and told me there was nothing she could do because the manager wasn't in. I asked her to take down my contact information and receipt number and to pass the message along to the manager. She agreed, but added, "Fine, but I'm sure we're not at fault." This gave me the impression she might not follow through, so I told her that if I didn't hear back from the manager by Friday, I would dispute the charge with my credit card company.

The manager called me on Wednesday, admitted the mistake, and offered to issue a refund -- but with an unusual condition: they wanted a photo of me receiving the $8. While this didn't seem like standard business practice and made me uncomfortable, I reluctantly agreed in order to resolve the issue.

When I went in the following Tuesday to pick up a new takeout order and collect the refund, I was told I was no longer welcome at the restaurant. I was surprised but understand that any business has the right to refuse service.

Whether this was an honest mistake or not, I'm sharing my experience so others can protect themselves. There's nothing wrong with the food -- in fact, it's some of the best sushi in Peoria. I wouldn't have been such a loyal customer otherwise. I still recommend trying Haru Sushi if you haven't already -- just be sure to double-check your credit card statement to ensure the total matches what...

This is a friends local spot and we decided to go. We were greeted immediately, which was great, and that’s where any reasonable service stopped. It wasn’t busy. There was a table of 4, finishing their meal, and another table of 4 that had arrived before us. The younger of the two brothers asked us for our drink order and I inquired about what sake they had. His response was, “We have hot or cold.” I then asked him if there was some sort of menu or list, even, that we could look at. He reluctantly gave us a menu and I asked him to give us some time to look over it. At this point, we haven’t been given menus, silverware, or water. When he returned we ordered or drinks and asked for a menu, you know…to order food. This is where things changed for our hosts. We only ordered nigiris and sashimis, and displayed a level of Japanese culinary knowledge that they assumed we didn’t have, and suddenly we were presented with specials, conversations about motorcycles, and how my Japanese was lost on them as they are Korean. We still have not received water, but we did ask and got it, shortly after. As a black, former sushi chef, this kind of experience is not particularly unusual to me. Prejudice and discrimination is not solely a white versus black issue. These gentlemen were not obliged to treat us with even basic customer service until it we earned it. The food and the quality of the preparation was great. I encourage anyone who hasn’t been there, to give them a try. This was my experience, and I won’t...

A few days ago, October 10th, me, my husband and my service dog, a small breed, went to Haru sushi grill restaurant to have sushi dinner and celebrate my birthday. As soon as we entered the front door they looked at us with disbelief focusing on the dog and said that they would not accept us inside because of my service dog, then they told us that, if we wanted, we could have dinner on the patio which was locked at that time, it was dark and there was nobody eating on the patio. We were told to wait outside the restaurant while they were trying to find the keys to unlock the patio door. After waiting for a few minutes we told the waiter that we would be leaving. We felt not welcomed and the cause of this was my service dog. We decided to go to another sushi restaurant where they welcomed us very well, including my service dog without questions. To the boss of Haru Sushi, I just want to say that if I have a service dog it is for a serious reason and I felt humiliated when I was asked to wait outside of the restaurant like we had the plague,this makes me think how much people like them should change jobs given the lack of sensitivity they have towards others. I can assure you that my service dog has more touch than you. I will certainly never come to this restaurant again. Not to mention, the first time I had lunch in this restaurant I had my service animal next to me I think that they do not have clear ideas about the meaning of a...