Subway — Restaurant in Glendale

Ate here today, about two hours ago, and the food was mediocre compared to other Subway's. The broccoli cheddar soup was very watery and the broccoli looked old/dark which I didn't notice until after my 3 year old was nearly finished.

Immediately after eating it, my {just turned} 3 year old said she had to use the restroom. I noticed that they did not have a public restroom so I quickly ran over to the laundromat next door where I was doing laundry. She used the restroom once and I was surprised when she asked to use it again 15 minutes later so I took her again but she didn't go. I apologize for the details, but 10 minutes later she was smelling pretty "ripe" and said "I have to go really bad!" The laundromat manager was no where to be found and in order to get into the bathroom, he needs to unlock it.

I immediately run to Subway, where we had just eaten, and ask if my toddler can use the restroom, she's only been potty trained since January and this was her very first time expressing a sense of urgency. The woman {Armenian descent with a head scarf/head band} tells me "No, I'm sorry, she can't. It's not for public." I tell her that I understand but is there any way she can make an exception because my baby is laterally about to go on the floor! This woman had the audacity to tell me "Whatever you want, she can go there {points to corner of the restaurant}" I ask her "Here in the restaurant, on the floor?" She replies "Yes,fine" and walks away. The young man making a guest a sandwich, hears her and misunderstands the "Yes, Fine" reply as her telling me "Yes, fine, use the bathroom" and he tells me to come through the little door. As I am opening it, about to walk through she comes back out from the back and slams it. She yells something at the guy and he replies with "I misunderstood you." I am so upset and literally in tears at the lack of humanity this "woman" has for a 3 year old about to poop her pants! A random patron in the restaurant tells me "I work at the Veterinarian clinic next door, we'll let her use the restroom."

I walk out LIVID and push over the patio chair that was blocking the sidewalk (Not the best reaction and I should have kept my cool but I still have a kid about to poop her pants because of the nasty broccoli cheddar soup!) Also the lemonade tasted mildew-ish (Kind of like the Pirates of the Caribbean at Disneyland smells) so we had a full PAID FOR cup which I ended up having to dump outside of their door since they don't have trash bins outside and I was not going to go back in.

Point being, the food and beverages are not up to par with other local Subway's and the manager (at least I think she was the manager) lack humanity.

So many establishments that "don't have a public restroom" will make an exception for the very old and the very young in times of an emergency. She could have guarded the door if she was scared I was going to snatch up...

This place deserves no star. I just had the worst experience at this location. I received a coupon in my email for buy one foot long sandwich get second free. You could either do online order or store purchase. I went there and ordered the two sandwiches nut the cashier said the coupon doesn't work. She said It's a problem the scanner doesn't work. I told her in that case, you need to enter it manually but she refused. Since I didn't want to hold the line I stop arguing and she said she can give me 10% off which later I looked at my receipt and I realized she didn't give me the discount. The coupon clearly stated the discount and the date and it was not expired. I should've just threw the sandwiches on her face and walked out but I didn't. She is very unprofessional. I'm...

Mamprig took my order and was so sweet and patient with me. And Kevin who was cleaning the drink area was also very kind and helpful. I ordered a garlic roast beef sandwich on Italian herb bread with garlic aoli. I was the only customer as I came at 4:00 on a Sunday and was so happy I ate inside. So many choices of extras to add to my sandwich it is really delicious. I especially loved the purple onions and how clean and nice it was inside. I took pictures of all the sandwiches as they have a new array each time I come. Gotta love variety. And I got two cookies for dessert. White chocolate macadamia nut. OMG they...