McDonald's — Restaurant in Glendora

Fist thing i did was go to the bathroom. The soap dispenser did not dispense soap. I then tried to use the sanitary liquid dispensers, (all 3) AND THEY DIDN'T WORK. I REPORTED IT TO THE ORDER TAKER WEARING A YELLOW VEST AND HE SAID, "Yes OK , sir. There were 10 people working behind the counter and I still waited for a good 7 to 8 minutes before the order taker went into the bathroom and said rather condescendingly, "the dispenser is working fine. I don't know what you are talking about." I went back into the bathroom and it was working. I know doggone well it wasn't when I tried it. Not only was he rude, hedid not express regret or acknowledge me about the sanitary lotion machines I reported either. The elderly lady mopping the floor said, "I just work here 2 hours a day!" I used to be an assistant night manager for Burger King 48 years ago. I worked for the phone company 30 years. What the heck has happened with customer service. Acknowledge, express regret, and be courteous. That did not happen today at around 12p! 😬 And after that, I decided to not order...

The food is pretty good and the manager lady Ashly is super awesome she’s super helpful and always get my orders right but the Mexican lady I spoke to tonight can’t even speak English well and was very rude when I asked her to make sure my food is fresh normal non of the workers get upset when I call but she wasn’t she hung up on me several times my food was cold and didn’t even get the right size drink, When I called to make sure my food is fresh, no one ever answers the The phone their phones only ring or just beats like it’s off the hook. Customer Service here is actually really bad.

Update ASHLY is extremely helpful and amazing she’s super friendly and makes sure everything gets cooked fresh she’s one of the reasons why I love this location and replaced my whole meal for me I really recommend this location because of her last time I came here she was also friendly and made sure my...

Arrived at 10:45 am. 1 cashier 3 people in front of me waiting to place an order. This particular location ALWAYS seems to be "SHORT STAFFED". The cashier and the other employees seem to be FOCUSED SOLELY on the Drive- thru orders 1st and foremost. They WERE NOT THAT BUSY EITHER. POSSIBLY 3 CARS AND US 4 PATRONS INSIDE. THEY WERE ARE RUNNING AROUND LIKE CHICKENS WITHOUT HEADS. MY ORDER WAS WRONG, I ASKED FOR A SMALL ICED COFFEE AND EVEN POINTED AT THEIR $2.00 MENU. THE CASHIER SAID OKAY, HOWEVER, I RECEIVED A MEDIUM ONE AND WAS OVERCHARGED. MY ORDER WAS TO GO AS WELL AS THE OTHER 3 PATRONS IN FRONT OF ME. WELL, ALL OF OUR ORDERS WERE PUT ON TRAYS TO DINE IN. THEY REALLY NEED TO ANALYZE AND WORK MORE LIKE A TEAM!! OH YES, AND MY ORDER WAS TAKEN AT 11:02AM. I WALKED OUT WITH MY ORDER AT 11;15. 30 MINUTES AND NOT...