Sat in my car for fifteen minutes for drinks for my son and I, which is fine-normal. I came to the window and they could not break my $100 bill. I purchase $6 drinks on a regular basis. And that is just for myself! The cashier had attitude. Tried to offer rolls of quarters and dimes as my change. Then she wanted to get my drink back. I had to ask for the manager who shared the same sentiment of giving quarters and dimes as change. Are they $%#@ing serious????? I spend a great deal of money at Starbucks and this is the customer service they give???? Then the female manager finally comps my single drink. What about the rest of my order????? What a joke!!!! This store has the worst customer service! Franklin was a way better manager of this Starbucks! These girls need to be happier with their positions and flexible!! Called corporate office and the gentlemen was very helpful. Totally opposite from the service I received. If you are upset, don't let it ruin your vibe with Starbucks, call the corporate office. He was understanding and changed my attitude towards Starbucks with...
Read moreI opted for drive thru service at this location on Foothill Blvd. I ordered some great lunch items and tea/latte drinks. They were out of the breakfast sandwich I wanted, but substituted the bacon gouda breakfast sandwich which was very good. They didn't have a Casara coconut milk latte, but substituted for a vanilla flavored latte and it was a great! Employees were very helpful and friendly.
Enrance into the drive through from the Foothill Blvd entrance, can be a tight turn into the entrance of drive thru. Also if more then 4 cars are lined up to order at the speaker, you have to gap the entry area, since its a thru-fare for the other stores and restaurants in the shopping center parking lot. Just need to be careful and courteous in your car if its busy. Coming out of the drive thru, right turn only and can be challenging if busy also.
Will definitely re visit this Starbucks if travelling through the...
Read moreFirst time I have ever walked into a Starbucks where it was Not busy, and not a single employee acknowledged us. When we got to the register, Lauren, didn't look up or make eye contact, she was just staring down to a small device, robotic like she asked, "are you ready to order?" I placed our order for 3 drinks and she just said scan your app to pay. Walked away and just started to make our drinks. There was another employee working the drive thru window and a third employee cleaning the restrooms. The store vibe was not good. One of our drinks was made incorrectly, I watched her pour milk but we asked for soy. She apologized and just made a new one. It was just not a good experience. I won't be back to this location. I'll stick with mom n pop...
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