I’ve been a loyal customer here for a long time—easily coming in 3 to 4 times a week because I genuinely enjoy the food. Up until now, I’ve never had a single issue with my order, and I’ve always appreciated the consistency and quality. Unfortunately, today was the first time something went wrong, and the way it was handled was extremely disappointing. I placed my usual order, and I realized one of my tacos was missing. Mistakes happen, I totally get that. So I went back, thinking it’d be a quick and simple fix, especially considering how often I support this place. I politely explained what happened and mentioned that this was the first time anything like this had occurred in all my visits. Instead of acknowledging the possibility of a mistake, the response I got from both the cooks and the cashier was basically a denial. They said they didn’t think they forgot anything. They gave no apology and made no effort to make it right. I left empty-handed and honestly, pretty disappointed. It’s frustrating because I’ve been such a consistent customer, and I wasn’t looking for a freebie—I just wanted the food I paid for. One mistake is forgivable. The lack of accountability and poor customer service? Not so much. I’ve supported this place consistently and was honestly surprised at how quick they were to dismiss it like it didn’t matter. Just really disappointing from a spot I go out of my way to support several times a week.