McDonald's — Restaurant in Grain Valley

Ordered 2 breakfast meals and didn't get my hash browns that I was probably waiting 8+ minutes for. Didn't realize it till i was already on the highway headed home. Went in another time to get something quick this weekend. Took 15 minutes before I got my food (when we ordered the drive thru wasnt busy nor was the lobby so no excuse i could see). I had done the table side ordering so when the lady brought our food out to us, I noticed my ranch wasn't on the tray so I told the lady "Hey, I was supposed to get ranch for my nuggets." and the lady literally roles her eyes at me, turned around, walked away, slammed our table side number down on the counter by the registers. I was speechless in so much shock. Another lady brought my ranch to me thankfully. Being a Previous Manager at a McDonald in Odessa, this isn't how you treat a paying customer. Ruined my meal. Also, wasn't just me this day having a problem with customer services as I sat there eating my food, multiple customers were getting irritated with the service. One saying, as he was waiting at the counter "Hello, anyone...

maybe instead of complaining about how long your wait is, and how slow it is, apply and try it yourself. It’s not there fault if they’re understaffed, without enough staff it makes the job run slow, and harder to get out peoples orders, if you want it to be faster apply and you’ll see why everything goes so slow, i don’t understand why anyone would wait in a mcdonald’s line for 30 minutes. next time you’re complaining about how slow it is put yourself in there shoes and how they feel being overwhelmed with how busy it can get and not having enough people, so busy you could be working a 10 hour shift and not get a break because there’s not enough staff, and we’re to busy, or not even being able to go to the bathroom because there’s no one there to cover your spot, sometimes you have to put yourself in the other persons shoes. i mean yes somethings shouldn’t be done on there part, but some people also do make mistakes, doesn’t mean to go over bored and start yelling at the staff for a mistake they made, everyone makes mistakes,...

We went inside to order because the drive thru was backed up and we were still about 5 hours away from home. There was no one in line in front of me at the counter, and it still took almost 10 minutes to get a McDouble and an order of fries. The other people with me ordered 2 frappes and a 10 piece nugget, which took over 10 minutes. The manager on duty was yelling and belittling his employees, especially the girl working the drive thru, very loudly and in front of the customers who were inside near the front counter. The girl working the front register even apologized to me for having to listen to him yell. Once we both finally got our orders and got back in the car, over 20 minutes had passed. I worked as a manager at McDonald's for several years. So, I understand how frustrating it can be when it gets busy and the orders get backed up. However, the way the manager handled the situation, seemed to only...