O For Heaven's Cakes N' More — Restaurant in Grand Forks

Rant: o’for heavens cakes

I have gotten every birthday cake for over 10 years from o for heavens cakes. I know they are delicious and decorate amazing. So when I chose them for my wedding I knew they would be great. I was surprised at how badly they handled our order.

June 7th I sat down with them for a cake testing. I discussed which flavor, style and decor I wanted. I emailed a Inspo pic. July 11 (after multiple unanswered calls) I ordered my sons 3rd birthday cake, a John Deere style. I posted to their Facebook page with a rave and thanked them. I called July 19 to confirm the number of cupcakes I needed for my wedding august 6th. Yep, they said GOT iT.

August 6 (wedding day) 10am we call to pay for the order so someone else can pick it up for us.

They didn’t make the cake. Their excuse? We didn’t pay a deposit. A deposit I was never, not one time told about. I called to say we can adjust and make less cupcakes than originally thought, hoping that would make it easier. The manager screamed profanity in the background, I was put on hold.

They were able to do the cake in time for the wedding and they looked/tasted amazing. However they over charged from original quote. Their excuse? Extra charge for decorating. I’ve never been charged to decorate it before.

Not once was an apology made to me for their error. I didn’t require a deposit so why would I offer it if it’s your company to policy. Instead of calling the week of the wedding to say “we didn’t get a deposit, can we get that?” Which I gladly would have paid…they just didn’t do the order at all. Then yelled like it was my fault they neglected to do their job.

As mentioned I have utilized their small business for over a decade. Unfortunately they lost...

I just wanted to stop by and give a review for our beautiful wedding cake from Saturday, I will post a photo later. The true reason for the 5 stars, which I wish I could give so many more, the day of the wedding was a nightmare, nothing went right, and we forgot to pick up our cake. We called 20 minutes after they closed and they offered to wait for us to come and get it! Saved the day! It was a true act of kindness that went such a long way on such a stressful morning! The cake was beautiful and delicious, but it'd the customer service for me..thank you so much from the bottom...

Keri and her team make the cake process a piece of...... well cake!

I came to O for Heaven's Cakes after being not-so-pleased by the bakers my wedding planner recommended. I decided to give it a shot and ordered a sample box. Keri had me sold on her skills from the moment I tasted her buttercream frosting. Her prices are very reasonable and her entire team is a pleasure to work with. The gals are incredibly kind and welcoming, a trait not commonly found in people these days. I regret not ordering an additional tier of cake- it was...