Subway — Restaurant in Grand Forks

My family got discriminated I asked politely for the general manager number because the MANAGER and it’s a she old lady with glasses clearly dosent want to be held accountable for what she did she not only hung up she refused to give me any information . It’s aug 1 2024 this happened at 1pm we just need someone higher up to calls us and hear us out I know they have s cameras everything is recorded. I will be talking to our family lawyer for discrimination see what he can do accountability is what I want or apology did not have to go this way but manager wants to hide her discriminatory actions . racism against Hispanic is unacceptable in any shape or form , been living here all my life this is not right what she did. Staff Is definitely not trained to even handle people that old lady should quit and head to a retirement home if she’s so unhappy ..staff at that subway I hear from people in this subway is so unprofessional never ever going to this subway again looks like people here in the reviews have something to say about staff obviously this subway in particular has a problem with people . A bunch of losers just out to collect a paycheck and not even try at heir job. And once again a formal apology with settle this but looks like they want to play ball and get my lawyer involved I guess they have the money to deal with issues like this .. I In the other hand have the money to deal with stuff...

TL;DR: If you order pickup from here, check that all your sandwiches are made correctly before you leave the lobby -OR- order from a different location.

Our take out order was messed up, and we didn't discover til we got home. Called the store; there were no managers on duty, but the crew member said they could help (it turns out they couldn't) . I explained how the sandwiches were messed up and offered to come back to return them and get correctly made ones. Also, to show the person who knew they made the sandwiches "exactly how it was on the ticket" that they, in fact, didn't (as i could hear him in the background). I was told that that wouldn't matter as all crew present had no authority to refund or even remake the sandwich correctly. The crew member took our contact info to have the manager reach out when they were on duty next, and we never got a...

This Subway is the worst! Don't order from here. I did an online order, got a confirmation email for 20 minutes to pick up. My husband proceeded to go get it and they said they didn't get the online order. He showed them the email and they told him it may take a few minutes to go through. When he came back 15 minutes later, they said they still hadn't got it. The lady was whispering on her phone in the back and all of the sudden I got a cancellation email. Then she said she would make them, but not for the 'online' price. What a rip off. She said I would have to cancel the payment with my bank if I wanted a refund. So beware of who you give your business to. Some...