Amigos/Kings Classic — Restaurant in Grand Island

Got here at 12:11pm. On a Sunday. There were 5 cars in the drive thru. I made #6. My husband and I waited over 45 minutes in line to get our food. There were two women coming in and out of the back door during this time to grab stuff from the freezer. One of them was an older woman with burgundy/brunette hair. She was upset because the shed door was shut and proceeded to open the back door and scream at the team working, telling them to leave the shed door open because she didn't want to go back in and grab a key, all while guests were in the drive thru. Completely unprofessional.

On top of that, having to wait over 45 minutes in a drive thru is completely unacceptable. I understand management can only lead a team so much, but you can tell the difference between a structured team and total chaos. 10 minutes a car is absolutely ridiculous. No apology for the wait, no please, no thank yous. This was absolutely ridiculous.

It took them longer to make my smoothie than it did to eat my food. None of the employees in the kitchen were wearing hats or hair restraints. The only employee wearing an amigos hat was the one working in drive thru. There was only one employee working the cash register that was wearing a hat and it wasn't an amigos hat. It was a beanie. To top that off, she was leaning on the front counter, back to the lobby, not offering any help to anyone else. And not a single soul was wearing GLOVES.

At least my food was fresh, but honestly, I think this place was better off...

On June 18th at around 4:00, I had a fantastic experience at Amigos in Grand Island. From the moment I walked in, the staff was incredibly welcoming and attentive. The service was prompt and friendly, ensuring my dining experience was enjoyable. Alex did a great job taking my order and the food was outstanding—fresh, flavorful, and perfectly prepared. I especially loved the enchiladas and the crisp tacos, which were both delicious and generously portioned. The clean, inviting atmosphere added to the overall positive experience. I highly recommend Amigos for its excellent customer service...

What a disappointing visit. Our order was 3 tacos, 2 tots, 2 drinks and works nachos. Almost $30. Ordered all with no guac and no sour cream. Nachos were piled with both and 1 taco also had sour cream?? Had to scrape it off cuz you never know what is done to your food if you send it back. The girl at the front counter was pleasant but literally stopped in the middle of giving us our change to use her phone and assumingly answered a text. We were floored! Also don't like that they took out the toppings bar and charge you for extras. We don't plan to return for...