The Historic Rapids Lodge and Restaurant — Restaurant in Grand Lake

I would have LOVED to give this place a good review as the food was very good. However, what happened after is nothing like I’ve ever experienced and as a business owner myself I am absolutely floored. Our bill was somewhere in the $70s ( can’t remember exact) . I placed a 50 dollar bill and 2 $20s in. I know some places are cashless so instead of even leaving it on the table I even walked it over to our waitress and handed it to her verifying they accepted cash. She opened it looked at us and said thank you. About 45 minutes later my niece noticed that she had a missed call from the restaurant ( they had her number from making the reservation). Of course we thought we must have left something and called back. I was across the table and could hear the lady very rudely accusing us of not paying enough. She was extremely rude proceeding to say things like “this stuff doesn’t happen to us” which basically to me applies she thinks we weren’t good enough to dine at her establishment and couldn’t “afford” it. I promise you that isn’t an issue. I would typically question if I made a mistake but I knew exactly how much cash I had on me and double checked because I would never stiff someone as I said I myself am a small business owner . My niece took the call better than I would have. She asked her politely what she was wanting us to do and she wanted us to give her a credit card over the phone. We absolutely were not going to do that when we know for 100% that we paid $90 even. She proceeded to be absolutely nasty over the phone so we hung up. She then proceeded to continue to call back. After further review of some of the google and Facebook reviews it seems that the management is absolutely terrible and rude to several customers . I’ve never in my life experienced someone be so hateful and accuse someone like that and proceed to act like we weren’t good enough. As I said, if I knew we did make a mistake it would have been no issue but I can guarantee that we did not .

The fact that you replied the way you just did proves it all. The way you reply to your bad reviews is terrible business . it’s very clear you need an attitude adjustment or maybe a hug. My niece was so kind to you on the phone and NEVER accused anyone of stealing anything she simply said maybe it fell out in her apron. Our waitress was very kind .. but she also opened it and looked and ASKED us if we needed change so she clearly saw it. You want to be mad because you feel like we’re lying but how do you think we feel? I hope your damn doors get shut down if you’re the owner. You do not deserve to...

I would have LOVED to give this place a good review as the food was very good. However, what happened after is nothing like I’ve ever experienced and as a business owner myself I am absolutely floored. Our bill was somewhere in the $70s ( can’t remember exact) . I placed a 50 dollar bill and 2 $20s in. I know some places are cashless so instead of even leaving it on the table I even walked it over to our waitress and handed it to her verifying they accepted cash. She opened it looked at us and said thank you. About 45 minutes later my niece noticed that she had a missed call from the restaurant ( they had her number from making the reservation). Of course we thought we must have left something and called back. I was across the table and could hear the lady very rudely accusing us of not paying enough. She was extremely rude proceeding to say things like “this stuff doesn’t happen to us” which basically to me applies she thinks we weren’t good enough to dine at her establishment and couldn’t “afford” it. I promise you that isn’t an issue. I would typically question if I made a mistake but I knew exactly how much cash I had on me and double checked because I would never stiff someone as I said I myself am a small business owner . My niece took the call better than I would have. She asked her politely what she was wanting us to do and she wanted us to give her a credit card over the phone. We absolutely were not going to do that when we know for 100% that we paid $90 even. She proceeded to be absolutely nasty over the phone so we hung up. She then proceeded to continue to call back. After further review of some of the google and Facebook reviews it seems that the management is absolutely terrible and rude to several customers . I’ve never in my life experienced someone be so hateful and accuse someone like that and proceed to act like we weren’t good enough. As I said, if I knew we did make a mistake it would have been no issue but I can guarantee that we did not . BBB will also be getting a...

There are pros and cons to this place. I will start with the pros. The lodge sits in a great area with a beautiful river setting behind the lodge. You can keep your windows open at night and hear the river running and it's very peaceful and serene. The lodge is just far enough away from the "Grand lakes Town" to get peace and quiet but everything you need is in walking distance. Grand Lakes is a tiny town with a main street full of neat shops, restaurants, bars with live music. It is also right by the Grand Lakes beach area if you want to rent a kayak, paddle boat, or other water sports. I cannot say enough about Grand Lakes, the amazing views, great restaurants and atmosphere. We also had great service from the waitstaff. The Cons: We stayed in Room 1 and there is nowhere to put your clothes. We stayed 3 nights/4 days and I wanted to unpack my suitcase but all they had was a small closet with maybe 3 hangers. The bathroom also did not have any shelves or counter space to put your things. The shower is a tub and the water pressure was okay until someone else in another room flushed the toilet. Then you got scolding hot or freezing cold water. You also need to know up front that there is no cleaning service during your stay. If you want more towels, you have to go and request them. I also agree with another review that the views on the website are a bit deceiving. I assumed we would have access to the river and the wonderful sitting area but quickly found out that you have to be a guest of the restaurant to have access to the nice tables and benches to enjoy the view. My husband and I tried to use the cabana to enjoy our coffee and was told it was for restaurant guests only and we could sit there if we purchased THEIR coffee. When I told the guy (apparently the manager) "no thank you" to the coffee he laughed at me to the couple he was waiting on...it was extremely rude and...