Pizza Hut — Restaurant in Grand Prairie

Edit 9.11.2023 I've submitted more customer feedback survey's on this specific Pizza Hut than i can count yet have received ZERO responses from their executive/management team which is unacceptable! Someone please tell me how it's possible that Pizza Hut can raise its menu prices to almost double yet the quality of their food and service has gone down! When you raise the prices requiring us to pay $30 for a pizza the least you can do is get it right, delivered on time, fresh, and presentable which isn't the case. The food often arrives late (if at all), cold, and looking like something out of a Purge movie. It's unacceptable.

Edit 9.9.23 Pizza Hut location: 950 S Carrier Parkway, Arlington, TX 75051

You’d think the carrier parkway franchise owner would get the hint and change his process to retain his paying customers but they haven’t. This Pizza Hut has got to be the worst location / experience we’ve ever had a with some consistency. They use Door Dash delivery even when you order directly from their Pizza Hut website which sucks because last night not only did my order arrive 1.5hours late, when the driver finally arrived after being “lost” he arrived with his girl friend in the front seat both were arguing with each other and he was wearing house shoes and sweat pants. Totally unacceptable. When you call Pizza Hut to complain they just pass the responsibility saying they have no control over door dash. All of this in addition to the hike in cost of food and the fact that door dash raises the prices further to cover their own delivery fee. You’d think with all the price hikes they’d work extra hard to get it right which isn’t the case. Also, this Pizza Hut location makes slop out of your food order. If you think you’re ordering food that looks like the commercial you’d better choose another location! .

The ONLY thing consistent about the S Carrier Pkwy Pizza hut is that they will screw up your order and it doesn't help speaking with mgmt because this is a franchise location owned by some guy who apparently doesn't care about his customers and he certainly doesn't mind making the brand look bad in the process. Time and again I try my luck hoping it will be different than before but it never is. Everything from paying the extra 1.00 for Pan crust, which is absurd btw, to stale products to having the delivery driver wait in your driveway for 10m while he listened to music with his car full of friends. It's crazy!

You're probably thinking, why didn't I go to a different location and trust me I've asked the same question and no answers. Because some genius thought it would cool to limit consumers to the closest location as opposed to giving me the autonomy to select my...

Called in due to the app creating my order to be ready earlier than I had asked. I was using reward points and the only way to fix my issue to have the food ready at a later hour in the day was to cancel the order, meaning I would lose my rewards points. Fine, but I would not be reordering and paying for the rewards items that were going to be free--meaning you would lose my business. The "manager" got on the phone and without raising my voice, swearing at her, or anything remotely rude-- she hung up on me when I told her I just wanted to cancel the order and fine, lose the rewards points. I had every reason to be upset. I tried calling back-- they would not pick up--they obviously saw my number and refused to pick up. Being smarter than that average worker at this establishment-- I called on a different number--they picked up. Interesting. I was told that they hung up on me because I was "rude." I was not rude. So, I called corporate and made a complaint. They were very understanding and were very upset hearing how they are running that store. If your JOB is customer service and sales-- you do not hang up on people who are bringing in $$ to that location. Very uneducated manager at this location-- and really sad. I have gone in many times before-- the workers barely greet you, and act like they cannot be bothered to wait on you. Good job! Won't be going to Pizza Hut again-- I will go up the street to the family-owned business on Main Street who are ALWAYS friendly and their pizza is WORLDS better-- and CHEAPER. Good luck ghetto Pizza Hut. Thank you for making me see the light and spend my $$ at a world's better...

Last week I waited 1 hour and a half for my pizza. This week I ordered regular wings and a cookie I received chicken tenders instead of wings. I understand errors happen, but when I called to reorder my wings when I was on my way up to the restaurant. I was disconnected after 10 mins. I called a second time by the time I arrived nobody answered the phone and five people were standing around while the phone was ringing. This waste and clear disrespect of my time that nobody was answering the phone with an hour and twenty minutes of business left in the hours of operation. The excuse and I do mean excuse that was given when I walked in and my phone is on speaker waiting for somebody to answer was they were having a meeting. They were not to busy to have the Superbowl on tv going while they were working. This place is busy enough they could be basically printing money. They litterlay weren't answering there order line with an hour and twenty minutes left in the business day. If you times that by 365, it's over 430 hours of orders the company is looking in the year I hope the ownership takes head of how much in profits they are looking on top of the tax break this year that an additional 10 percent filling up the trash cans. I wish them all the luck. BUT if you don't answered the phone It's hard to get orders or fix mistakes the phone is a communication device and if its off there is no communication. Your customer...