Golden Chick — Restaurant in Grand Prairie

Reason for not receiving 5 stars is that on first order 7/27/19, I ordered the mixer (8 PC chicken, 16 tenders, 3 large family sides, 8 rolls, gravy or sauce) and extra order of half dozen yeast rolls. The girl taking orders kept ringing me for a junior mixer and kept asking what 2 sides I wanted. I told her it was 3 sides and the screen went blank, no response, so I had to say hello. Then she got the shift manager to come and take the order. Upon getting my order I only had 5 pieces of chicken,13 tenders and not all looked like tenders and my extra order of rolls were missing. My receipt didn't have a survey code on it. Had to pull back around and show them the food. Then the manager came saying here is 4 extra rolls for free for the inconvenience. Really?! So I had to go to the website and send in negative feedback. At which point the GM Chris called and apologized for the mess up and offered a meal replacement for our troubles. We went 7/29/19 and picked up the meal replacement and this time it was done correctly by a different shift manager. Kudos for the GM stepping up and making it right and not making excuses for his staff that night in...

This location stole money from me after they did not complete an order. When I told them, I could not wait for the order I asked them to cancel it. I had already waited 20 minutes! They refused! The manager said because I placed it online even though I placed it as a guest not through the app they could not refund me my money. They kept the order, but I have sent multiple emails to corporate! No one has responded because there’s no way to request your money online like the manager with red hair stated. This location is notorious for having incomplete orders and they will make you wait twice as long to get the rest of your order cause they’re more worried about the people in line. Do not go to this location. They will keep your money. Unless you like incomplete orders. On top of being lied to by people who think they’re management. Her response to me was “well it’s not my fault I didn’t make it”. But she was the manager standing at the front counter. Yet she couldn’t check the ticket to make sure it was complete. They still have my money and refused to...

SOMEONE PLEASE TELL ME IS IT JUST ME OR HAS THIS FOOD GONE DOWN HILL SINCE COVID HIT AND IT'S NOT JUST GOLDEN CHICK BUT SINCE THIS IS WHERE I GOT LUNCH TODAY LET'S TALK ABOUT IT.....GOLDEN CHICK WHAT'S UP WITH UR RASPBERRY LEMONADE I USED TO GO JUST SO I CAN GET THE RASPBERRY LEMONADE IT WAS MADE JUST RIGHT NOT TOO TART AND THE RIGHT AMOUNT OF SWEET NOW IT'S JUST BLAND AND NOT TO MENTION THE CHICKEN SALAD SANDWICH WHICH WASSSSS MY FAV IT'S NOT GOOD EITHER...I WISH COVID HAD NEVER HAPPENED BUT IT DID AND SLOWLY WE R TRYING TO GET OURSELVES BACK TO SOME TYPE OF NORMAL BUT THE FOOD DOESN'T SEEM TO BE DOING THE SAME BUT THEY WERE QUICK AT THE DRIVE THRU AND MY ORDER WAS FRESH SO THIS WHY I'M BEING NICE TO GIVE THEM A THREE STAR RATING IF WASN'T FOR THAT I WOULD HAVE GIVEN THEM A TWO SO TO GOLDEN CHICK I WANT GOOOD FOOD...