Sonic Drive-In — Restaurant in Grand Prairie

I am in Grand Prairie from Michigan, training employees on a new system. I searched for a fast food restaurant and found this place 10 minutes away. I ordered a number six, which is an all-beef hotdog. The woman taking my order came to my car and asked which one I wanted. I pointed to the one on the left that showed a hotdog with mustard, onion, and relish. She pointed to that one, and I said yes, just like that. So I want two of those, an order of onion rings and a banana shake. She said okay. A man brought my order out a bit later, and I returned to the office.

I took everything out of the bag only to find that both hotdogs had nothing on them, just a hotdog on a bun. Who eats hotdogs like that? Not me.

I put the food in the bag and drove back to Sonic.

I told the person on the intercom that I had gotten the wrong order. She came out to the car, and I showed her what had happened and tried to return the food, but she said something about another person; then the man that brought my food out the first time came out, and I again told him what happened and showed him. He pointed at the picture of what I wanted, I said yes, and he took the order inside.

A short time later, he returned, handed me the bag, and headed back inside. I opened the bag to check my meal, and just as I suspected, they had drenched the hotdogs in mustard, threw a couple of onions and a dab of relish on each, and shipped it.

At this point, the hotdogs are cold. The onion rings are cold, and I must return to the office to train the next group of employees in ten minutes. I sat the food on top of the trash can in front of the doors and drove away. I didn't have time to wait for another meal or a refund.

I try to be conservative with the company's money while traveling, and I feel bad about wasting it on a throwaway meal.

My week-long stay in Grand Prairie will not include another trip to Sonic, even though they are convenient.

There are many other alternatives.

This is an add-on to my review. The one part of my meal that I could salvage was my shake. Unfortunately, I found this in the bottom of the cup when I was almost finished with the shake.

Had they said, I'm sorry, sir, we do not have any fresh bananas. Would you like to order an alternative? I would have done so.

I just came back from the bathroom,...

Everytime I go to this Sonic because it is closer to my house the. The one on pioneer Pkwy. They always get my food wrong and they are slow. Went there one time here recently with my cousin to get shakes and root beer floats then guy that took our order couldn't get it right. He even came out to the car to ask us what we wanted and we even wrote it down for him and he went back in and still got it wrong when it finally got brought out to us. Which was 30 minutes after we paid for it. And they weren't very busy at the time. We got 2 shakes, 2 root beer floats and 2 slushes mind you. And about 6 other cars pulled in and order their food and drinks and a few of those ppl ordered more drinks then we did plus they ordered food too. And they got their stuff before we did. So when I got home I called to talk to the manager and he knew exactly why I was calling and he told me sorry it took so long they were really busy at that time. And I told him no they weren't there was like 4 other cars there when we order of drinks. And those ppl had got there food and stuff and had already left and 5-6 other cars pulled up after that and still left...

I'm a huge Sonic fan. I went to the one by my old office for lunch five days a week. Now that I've moved to Grand Prairie this is the only close Sonic I know of. I guess I have to find another one because the customer service is horrible at this location. Today I did have one nice person (Tina, tona?) bring me sugar after my carhop skated off completely ignoring me asking him, and calling to him. She actually asked if there was anything else she could help me with. I've had that same carhop every day at lunch since I started going last week. Friday they completely screwed my order up, tried to make it my fault, and also tried to charge me $1 for lime for my tea. I told myself I would never go back but this is my lunch addiction so I decided to go to the opposite side today hoping I would get a better order taker and car hop. I still got the same crummy carhop. I'm really sad because I love Sonic but my lunch doesn't last all day and they can take forever so driving far...