Asian Palace Restaurant Phở 99 — Restaurant in Grand Rapids

I stopped here for dinner with my family yesterday and had a horrible dining experience. Although there was no wait or line, we stood waiting for a table for over 10 minutes. Employees were around and saw us standing there but ignored us for so long that we considered walking out.

An employee finally came over and pointed us to a table. We ordered and my food came out first. My parent's and nephew's dishes did not come out until I was done eating. When they brought the food they just plopped it on the table and kept moving, they also never brought out an appetizer order that we had placed. We did not have utensils or plates for our meal. My dad had to get up and ask for simple things about three times because no one ever came to check up on our table.

The phở xào was spicy which is odd, it's not traditionally a spicy dish and the menu did not have any indication of it, so my nephew who is 4 was unable to eat after the long wait time. When we went to pay we noticed the appetizer that was never brought out was included on our bill, my dad explained that needed to be removed because it was never served. The two male employees just smiled at one another condescendingly as if we were making an unreasonable complaint. Completely inept, immature, and disrespectful. No attempt to apologize for the mistake. The girl that rang us up at least said thank you, something we did not hear the entire time but was still unprofessional as she was joking and talking personal with the other staff members right in front of our face.

I will never ever return and will not recommend it to others. It makes me sad as I try to support Vietnamese business as much as possible. But this restaurant was out of this world bad, they need to train their employees or hire staff with more experience in the...

I’m not basing this review on the food as we never got to eat. We had a party of seven on a Wednesday afternoon.

Our issue is that when we got there, 3/7 of the party to get the table and settle down, the server/host immediately had a different attitude when we mentioned we were waiting on more. He said he could not sit us together and would have to separate our table because he was alone. Mind you the restaurant was empty besides two other tables, which had 5+ at each! We put the tables together ourselves as we weren’t going to order without them and upon this the server/host approached us telling us he didn’t want us together because it was too much for him. Despite having two other tables with more customers than us. I don’t know what exactly made us stand out from the other two tables, I’d hate to think it was discriminatory towards my family. He did mention one of the tables called ahead, but we never saw that we had to call ahead for dinner. I understand he was alone, but that can’t possibly be our fault for wanting to enjoy some food here. It left us wondering why we were called out for having a party of 5+ and others didn’t, left Instead of making him more unhappy, not knowing what service he...

One of the worst restaurants I’ve been to. I wish I can give 0 stars. I ordered Chicken Broccoli and Kung Pao, however I ended up getting only two chicken broccolis. We got the rice with it 20 minutes later btw. Afterwards when I told them to correct my order they told me I already ate it so they can’t. However, ultimately they had to change it. After 30 more minutes I got my Kung Pao and the steamed rice and fried rice. However, all the other food was cold by now and even the fried rice was stale. They had to remake it and even then it was bad. The lo mein I ordered was so bad and the chicken was so dry. When I got to the register and told them that I shouldn’t be charged that much for the mess ups they said sorry we don’t do that and then I told them about their super slow service and they said that’s how it is. HORRIBLE SERVICE + HORRIBLE FOOD. I was contemplating to leave the food without paying for it because this was one of my worst experiences. The waiters were horrible and actually rude. I wasted 2 hours here. Please don’t go here it’s really bad. Update: we are all sick due to the bad food so...