Dragonfly Coffee — Restaurant in Grand Rapids

I used to really enjoy Dragonfly Coffee, but my recent experiences have been mixed. On the positive side, the bakery items are consistently good, and I love that they support disabled workers—it's such an important initiative. However, I've noticed some troubling behavior from the staff. I've overheard conversations where the disabled workers are talked about as if they aren't present, which is disappointing because they're perfectly capable of speaking for themselves if given the chance.

Additionally, the overall atmosphere has changed. The new staff come across as rude and not as welcoming as before. The drinks, which used to be excellent, don’t seem to be made with the same care—they often feel improperly mixed. Thankfully, that’s an easy fix with a straw, but it’s noticeable.

I hope the management takes these concerns seriously because Dragonfly Coffee has the potential to be a truly wonderful...

We found this wonderful coffee place while passing through town. This organization is not only welcoming but such a wonderful example of how to be of service and lead with kindness in the world. Our large party was taken care of quickly and the manager even hopped behind the counter to accommodate all of us. The coffee was made quickly and they were able to keep such a great flavor. Both the cashier and the manager who stopped what she was doing to help us went above and beyond to make us feel not only taken care of but after conversation, we felt like family. We can't wait...

The BEST coffee in town. No exaggeration. It boggles my mind how giant corporate coffee shops can’t make coffee as good as Dragonfly can. Their baked goods are also phenomenal. You can literally taste the love that they have for the community in the pastries. Overall, an amazing place for coffee and a treat that is a big secret in our small town. It won’t be long before everyone finds this place. Thank...