Juju Bird — Restaurant in Grand Rapids

Hello,

I visited your shop in the grand rapids downtown market today at 4pm. I put in an order for two chicken burgers and was told it would be 10 minutes. My husband was sitting in front of the shop waiting for the order, when my teenager said she wanted to go wait in the car. I walked her out and set her up in the car and came back inside. My husband said they only called 1 order for a Lisa so we just sat and talked.

After waiting for a few minutes with my husband I decided to ask the lady at the register if she had called my name at all because I had step outside and she said not they are still working on it. So I left my husband to wait again and went to grab some sodas to take home from the other shop. When I came back, my husband said my name still was not called so we sat in front of the shop for 10 more minutes.

A guy came out and said my name. I walked over and he said, "Your food has been sitting here for a minute and she called your name like 2 times." I was confused and was like l, "Really? Because my husband has been sitting here the whole time." He said, "Yeah sorry," and walked back into the kitchen area.

Your staff needs to do better. I feel extremely disappointed and disrespected. She didn't even come back out to apologise to me, she sent the other guy out and because you have a full glass wall, I could she her and other staff pointing out and laughing.

Have a...

I tried Juju bird based on a trusted source who tried it the week they opened and said it was truly fantastic. I assume under owner's supervision and meeting their vision.

Went this last week, and they looked a little lax and confused to me. The tenders on all the sandwiches reordered had a lovely coating but the chicken was dry. So dry. Like you had a chicken tender that you put in your fridge for a day and then reheated it an oven. So pretty much frozen food quality or worse. Also the menu lists chicken breasts for sandwiches and they were just piles of tenders. The ultimate chicken sandwich had 4 dry giant tenders on it. That is not what was advertised . Their BLT pasta salad was tasteless. Needed salt and pepper. They're curly fries were over seasoned. I bet they can make a good product. But quality control just wasn't there.

To the owner: I know full employment results in high turnover and tough to find good employees. So maybe you should be there and retrain and supervise your people so they produce a top quality product and don't drive you out of business. For a $14 chicken sandwich, which would be the cost and the most expensive sit down restaurant in town, it better me amazing. It felt like a waste of money and I am disinclined to try it again without signficant management...

I had their chicken salad in December and it was so good and fresh. The chicken had a nice fine dice, and I love that they use fresh herbs. I was excited to grab a container today and added on a macaroni salad. The chicken salad was tasty, but was much chunkier and was very mayo heavy, making it fall out of the sandwich I made. The container was also not full, so with all the mayo I felt like I didn’t get much actual chicken salad. The macaroni was also disappointing. I’m not sure how to cook noodles to make them so gluey feeling, and on top of that it is all macaroni with a sprinkle of carrots, which makes for a pretty bland mac salad in my opinion. I expected some pickles, celery, egg, or anything to give it some variation in texture and flavor. I understand places can have off days, but I was really expecting better food and consistency from a Downtown...