Miguel's Jr. — Restaurant in Grand Terrace

Miguel’s Jr Grand Terrace 12/27 4:10pm employee Alicia M. Order ID AC3AQKJQAEHK I’ve visited this and other location for years, have had nothing but positive experiences. I easily recommend it as the cashiers are always warm, friendly & the food delicious. Which is why I’m left shocked at my experience today. At the drive thru I let the cashier know I had a coupon for a free burrito & ordered 2 relleno stuffed burritos. She said the coupon didn’t apply to the relleno stuffed burrito nor the carne asada. I asked if she was sure as I had ordered this exact order before & while the coupon clearly states it excludes the carne asada burrito there’s no mention of the relleno stuffed burrito. She insisted it did not apply, so I changed my order to 2 bean and cheese burritos. At the window to pay I showed her the coupon & how it did not exclude in the print the relleno stuffed burrito. I just want to say that I was calm at all times, I never raised my voice, was never rude. I was merely asking a question because of previous experiences placing this order with the coupon. So I naturally wanted to inquire about it. Which is why it is so shocking to me that this cashier was so agitated, angry and mean. She took the coupon, pointed to it and said it does say it’s excluded (it does not) I’m not sure why she lied. Then she said I had to pay $3 extra for that particular burrito. This all sounded baffling to me. I certainly wasn’t demanding she give me the burrito for free, I was merely inquiring about the coupon, because the information she was giving me didn’t match up with previous experiences using this exact coupon. I’m not sure how Alicia M. Is allowed to work with customers because her attitude was so unprofessional. She responded really agitated that if people gave me the relleno stuffed burrito before with the coupon it’s because they didn’t care about their job!!! Like are you kidding me? I can’t believe she said that. I told her I had used it at this location and other locations without a problem and she repeated again how other employees didn’t care about their job so they just did whatever and that’s why I hadn’t had an issue before. Then she said she wasn’t about to get fired! That really peeved me, that she was accusing me of having your employees break the rules and put their jobs on the line. That was really hurtful and mean and insensitive. I’m so upset. No one at any Miguel’s has ever told me before the coupon doesn’t apply to relleno stuffed burritos. Nor that they were doing me a favor by applying the coupon to it. The coupon doesn’t state it’s excluded. So Alicia’s accusations are really hurtful. And her treatment to a longtime customer is terrible. I’m disgusted with her attitude and words. My mother was with me at the time and she was taken aback by her negativity. I’m really upset at how she treated me, it’s not even about the coupon, its about how unprofessional and rude she was in reaction to me inquiring...

I grew up in Corona near the original establishment and I eat at Miguel's Jr religiously as I travel for work. Miguel's Jr on Barton road in Grand Terrace has had in one year more bad days or "mistakes" than all of those other locations combined over the last 30 years. It's not close either, they are the worst location, For at least a year they've been the worst location, and I feel sorry for anyone who eats here for their first Miguel's Jr trip. I thought the one on limonite was kind of bad But Grand Terrace is definitely the worst. Just got home with some brc's and I don't know what I just found in my burrito I lost it on my way out the door to take it back and ask if anyone can explain to me what that was in my burrito It definitely wasn't food. They will charge you and not give you your food They will charge you and give you the wrong items You could get overcharged The customer service is elementary This plastic thing I just found in my burrito is the last strike. My buddy I grew up with got a burrito from them this year he said he found something foreign in it and I thought he was trippin, guess he...

This is Miguel’s Junior. If you like really good Mexican food and don’t really want to make it yourself. This is a good option. You will most likely find what you want here. They have seasonal items like tamales during Christmas. You have to try the Horchata mixed with coffee. It’s called a coffee Chata. If you like the original burrito with shredded beef. Try adding a chili relleno next time. Be careful with the tacos because they seem to be kind of greasy. Adding one taco to your meal might be the extra food you’re looking for. Unless you’re looking to get one of the street tacos. Then you will probably need two of those. The chicken, soft tacos are amazing. They come with half shredded cheese and half Guacamole. Their guacamole is a little bit on the runny side comparing to restaurant style guacamole. But I’m not complaining. The flavor is amazing and it’s perfect for the type of food you get here. The food isn’t cheap so be willing to spend a little more money than if you were to go to Taco Bell across the street. But you won’t regret it. I...