Dairy Queen Grill & Chill — Restaurant in Granite City

So i travel all over the country selling coconuts . I worked in customer service for 20 plus years. I run my own business now. My first job was a theme park in Indiana that was ranked number 1 in customer service in theme parks all over the world. So my mom went into order my daughter and us burgers and ice cream. Well we order no pickles on the cheesburgers and 2 of burgers have pickles and I go into the store to get it fixed. My daughter is allergic to pickles. The manager then argues with me. Proceeds to treat me really rude while rolling her eyes while i am explaining why i am a little upset This is not how you treat an upset customer. She then argues with me and threatens to call the cops on me and ban me cause at this point I am upset cause she is arguing and not listening to what's wrong. and just want my burgers replaced. I then asked for her managers number to talk to them before I left the store and she denied me that and told me I was banned. Ultimately i just wanted to get the burgers replaced and maybe a refund when it stated on the receipt that i asked for no pickles..They don't honor their website either and only do the deal with cheeseburgers and it's not 2 for 5 it's 2 for 555! The manager needs to learn customer service skills. I will be calling the better business on her. She refused to replace my meal and called the cops and says I am being banned. I was not rude until she was arguing with me in the store and refuses to replace my food. I asked for her bosses number or her name and she refused and told me I was being banned and she is calling the cops on me. Then even kept my receipt and wouldn't even give it back to me..my kid could of died from this..I will be contacting corporate dairy queen on her. Do not eat at this filthy disgusting dairy queen! I would of attached receipt but I don't have that anymore after she refused to replace.my.food and keep my receipt.. even followed me out of the store to record me saying i am banned and cant come back. update this blizzard sux too. Straight not even up to standards. Melted as soon as I decided to eat it! Don't waste your 32 dollars on this place. go to the local spot down the...

Some days the depression is just too much. I order a banana split via app as an anti-depressant. Simple drive. No need to fuss with dealing with others… bam! Out of bananas. Staff willing to sub out the item; just yay. Fighting mental health issues. Even the easiest of decisions when it pretty much anything I’d like in lieu of a banana-less banana split that is on the menu becomes an overwhelming choice. Knowing my self well enough i take the moment to explain that i really need some assistance and motivation in this decision. -as i really would prefer not to leave a bad review that would only take seconds to type and enter. Thankfully. Ever so grateful, i am. Staff took a pause to exercise compassion and I was shortly out the door with another item. The act itself inspired me to then conquer a few other little items at home that have been piling up. I even took a moment to read thru the confirmation email. *Everybody has issues. We are all going through something. Asking of others the world. When their world has been decreased and muttered just like yours and everybody else’s’. There will be no happy outcome. The email contains a phone number to reach out to the store if there are any problems with order. Granted, one calls immediately after getting home and there was no manager to resolve while you were there. D’oh. Try calling the next day with receipt information available, at a different time. If anything else, just always pay with a credit card that you have a great relationship with that will swiftly handle incidentals at fast food establishments. -If i really really wanted the banana… the food store is literally right there! Granite City is somewhat of conundrum. People always so negative. When in reality, there is so much to do and available. Meh, i ramble. Thank...

20 minutes before anyone appeared at the window. One employee busy eating, came back to order register chewing. Still didn't come to window. Left order register still not greeted at window.. That employee walked toward machines still not acknowledged at window. Meanwhile another employee is busy drinking a freshly fixed (maybe the orange julius. Finally took monies at window. Huffing and puffing iam trying to my job. Saying they were shorthanded guess theyve got use to saying that. (It four people on the floor, only two were actually working, other than the person on the grill and fyer.)Then maybe this is a manger requesting the cheeseburger but not sure if it so has to rummage the the cheeseburger, meanwhile Sunday is melting. Manager had to bring the fries and cheeseburger to the window because the one drinking the orange julius and the chewing on the floor have just left and have gathered at the end of machines complaining . As they were when I left the drive thru. There should be no eating or drinking on the floor. Count the minutes how long it took just to acknowledge the customer at the window. Thank you...