Jimmy John's — Restaurant in Grapevine

I had a rather frustrating experience with my recent order from Jimmy John's. I placed an order online around 12:41 PM, intending to pick it up. However, my co-workers also ordered around the same time but selected delivery. About 10 minutes later, I realized the discrepancy and called the store to see if they could combine our orders, considering they were all going to the same place, and my co-worker had already paid the delivery fee.

Unfortunately, the woman I spoke with was rather rude and initially unwilling to help. She mentioned that they typically don't combine orders for delivery, which seemed odd since they were all headed to the same location. After some insistence, she agreed to combine the orders this one time but made it clear they wouldn't do it again.

What's more frustrating is that, despite Jimmy John's "freaky fast delivery" slogan, it has been a full HOUR and there's no sign of our delivery. This situation is far from the speedy service they advertise, and it's rather disappointing.

Around 2pm the order was delivered, but mine was missing. I called the store and was told they would send another driver to deliver it. I’m 5 minutes down the road. After about 10 minutes after the phone call, I called again & just cancelled the order. To my dismay, the store manager, who allegedly holds a position of responsibility, was incredibly rude and unhelpful. When I asked for her assistance in resolving the issue, she responded with dismissiveness and a complete lack of courtesy.

What was most disheartening was her refusal to share her first name, making it virtually impossible to communicate effectively and professionally. It was clear that she was acting as a roadblock to resolving my issue, and her conduct was far from what I would expect from someone in a leadership role within your organization.

This experience has left me concerned about the level of customer service provided at this particular location and the behavior of this manager. It is essential for your corporate team to be aware of such issues, as they can significantly impact the reputation of your brand and the trust your customers have in your services.

I kindly request that you investigate this matter promptly and take the necessary actions to address the behavior of this manager. It is crucial that customers can rely on Jimmy John's for both the quality of food and the professionalism and courtesy of your staff, including those in leadership roles.

Overall, this experience has left me dissatisfied with Jimmy John's, and I'm certain I'll never be ordering from them again. The customer service and delivery time did not meet my expectations, and their advertising slogan clearly doesn't reflect the reality of this order.

Edit: I’ve already reached out on the feedback website. Please stop replying to everyone’s negative review with this automatic and...

Placed our order online for our small office. 5 sandwiches. 2 of which were unwich sandwiches. We had to pick up our order as the website was not allowing us to have it delivered.

Picked up our order. Only "one" unwich, the other on french bread. Requested a packet of mustard and mayo on the side, there was none.

I called the store, the gentleman that answered the phone asked me to bring my receipt in so that they could see the order. I asked how did you make the sandwiches? You have the order, and we just picked them up. (ordered at noon, picked up at 12:30) He asked my name and said yes, I have it. I then asked if they would deliver it since it was there mistake. He said how did you order it? I said, to be picked up, but this is your mistake and I've been there once. He said let me get my manager. He left the phone off the hook, and I could hear her say several times, she got her unwich. Then I was put on hold for about 5 minutes. She came back on the line and said I just had a driver come back, he'll bring you your sandwich and hung up. We are 7 minutes from them. It is now coming up on an hour later, still no delivery.

She didn't give her name, she didn't apologize for the order being wrong, she was rude and unprofessional, she didn't let me speak. How in the world do you get a manager's job and act like this? What a horrible example for the employee's of that store. The expectation bar must be low or just plain non-existent. I should have gone with Firehouse subs. So much better all the way around and well worth the drive to pick them up. We'll not be back. Absolutely horrible customer service!! And unacceptable behavior from a manager.

Driver just called, (remember we "picked up" our order) I can't find a 105. Well that's because she hung up so quickly and never even asked or confirmed our address. Who knows where she sent the driver. No attention to detail...

Worst Jimmy John's experience ever! We have ordered delivery from this store numerous times and never had any problems, but last night was ridiculous! Placed online order @ 6:56 pm, 7:05 pm rcvd. call from Jimmy John's saying they were out of tomatoes would we like anything to replace them, I replied no that was fine with no tomatoes. I called them @ 7:43 to see where delivery was, to be told they were on the way. When driver finally arrived @ 7:55 pm he apologized and also said "we were out of the Little John bread so we did the best we could do". We opened the sandwiches to find they had butchered a regular sub roll to make a joke of two sandwiches. Pics of what we ordered vs. what we rcvd.: No cheese on either, very little lettuce & one of the sandwiches as you see had a little meat on it and then a blob of bread on top. You call to say you were out of tomatoes, but you didn't consider to call and say hey we are out of the bread for your sandwiches would you like to change to something else. Of course I called the store to complain and the guy who answered my call was very nice as he apologized and said "I told them you would not be happy with these sandwiches" which we definitely were not happy at all! Apparently whoever is in charge of this store clearly does not care about their customers. Also definitely NOT FREAKY...