KFC — Restaurant in Grass Valley

Update 7/23 The situation is vastly improved. Drive through orders are correct and when they did miss 1 item they doubled that item and filled my order before I left. It's KFC so you know what you're getting. The customer service is soo sooo much better now. The employees don't seem like they hate you, their jobs, and their lives. They're helpful and kind. Bravo!

Update 3/3/22 & 3/4/22 After many months of working out of town we decided to try this Grass Valley KFC again. I had low expectations to begin with but they still managed to disappoint. I pulled up to the drive thru without placing a mobile order because of past bad experiences. I checked the signs on the lobby doors and there was nothing stating they were closed. It was just after 6pm. There were already 2 cars in the drive through so I thought all good. Then I sat and waited and waited while the first car waited for about 15 min at the drive through speaker. They finally pull forward and stop at the window. Second car followed the first. I pull up to the drive through speaker and wait for another 15 min with no one coming to the mic. Meanwhile cars are piling up behind me. One guy gets out of his car and tries to walk inside and the doors are locked, so he walks up to the drive-through window and comes back and tells me that he can't see anyone inside. 10 cars had to turn around and leave. As I was passing the drive-through window I can see the mic headset and a hat sitting on the counter next to the window and personal belongings on the tables inside. I decide to pull around the building and find that suddenly there is a message on the lobby doors saying they are closed for maintenance that was not there before. I tried again the next night with the same results. Lights on, no one is home and sign is still up about being closed for maintenance, with personal belongings still sitting on tables inside. This can't even be called a restaurant anymore. It is still literally the worst place to attempt to get food in Grass Valley. The only thing I can think is that all of the employees quit and walked off the job. This place closing would actually be a blessing for GV.

Older 100% of the time they get my order wrong and leave large portions of my order out. They always take a minimum of half an hour to get an order ready, no matter what I do. Even ordering online with a pick up time, they take half an hour past the pick up time. They don't attempt an explanation. They don't try to make up for the inconvenience of extra wait, or repeated trips to their store that take 15min each way. More than once they gave my entire order to another customer and I had to wait over an hour before I got my food, only to have them leave part of the order out. Literally the worst "fast food" place in GV. If you need fast food ready when you order it, save yourself some time, trouble and frustration and go to Jack in the Box or...

I marked one star or the review won't post. I would really like to mark 5 NEGATIVE STARS if that were available. On Tuesday, July 9, 2018, my husband purchased a bucket meal around the noon hour. There were five of us when he brought it home. He ate. Our male friend ate. His wife ate very little, mostly cole slaw. Our friends' developmentally disabled daughter ate. I did not eat any of it. In a couple of hours, the three who ate the chicken were violently ill with all symptoms of food poisoning. Vomiting, diarrhea, fever and sweats, then chills, abdominal cramping. This lasted 2 days and all we could do was keep them hydrated. On Thursday, July 11, 2018, my friend and I went to the Grass Valley KFC to let them know what happened to our husbands and her daughter. We were able to speak to the Assistant Manager. Upon our telling of this, his only comment was "I'm sorry to hear that." We waited for further indication that something would be looked into. That didn't happen. We let him know we would never return and would be telling as many persons as possible about this health hazard. He commented, "I'm sorry to hear that." I will be reporting this to the County Health Department as well. Hope something gets done.

Update on 07/12/18...now 4 days into his sickness, my husband went to our doctor. He is now taking antibiotics and electrolyte drinks. His physician says he will be reporting this to the County Health Department as it is definitely...

I am going to start off by saying that the ONLY reason I am rating 5-stars is because of the employee Dan-Dan(?) If it wasn't for his amazing service, I'd be rating a 1-star due to food being lack luster and the other employees seemingly acting loaded/stoned, including the manager who ignored our questions in the drive thru. We saw three employees altohether- the male manager, a girl and Dan-Dan. The manager and girl literally looked like they didn't know what was going on, so Dan-Dan (who was obviously aware of this also) took charge of helping us and apologized profusely. When I came back inside to buy something extra, I noticed he was also running the cash register, meaning he had been running the drive thru and front simutameously while the others were no where to be seen. While running the entire place by himself- he was also doing a WONDERFUL job! I was so impressed that I had to write a review in hopes that his great service will be recognized, the kid deserves a promotion! Thank you for the...