The location is a bit odd & so is the entrance to it. I entered from the exit side since I was going left, perhaps investing in actual signs to let customers know. 5 dollars for this bagel, literally looks sad & depressing. It's my first time trying this since they finished building one in the Oakley area by the freeway entrance. The coffee was their limited putty nutty ? Not sure, supposed to have some peanut butter flavor but didn't really taste it, the cashier asks if you would like to tip, which I'm not sure if that's what you're supposed to say. It's a drive through area, barista. Then one would feel bad for not tipping. It should be an option, put a tip jar outside like Starbucks did or something but asking a customer isn't the way to do it. Overall my first bad experience, I'd rather go to Starbucks if that's the case or just make my own versions for a lot cheaper. Won't be coming here nor any location due to their sad looking bagel, it's not to assume the rest would be the same but it...
Ā Ā Ā Read moreThis location used to be my favorite. Right when it opened it was always so good. Now this summer they must have gotten new staffing because almost every single time I go, the coffee tastes like water or like straight milk or the bottom of a coffee barrel. I donāt know if the workers just donāt know how to make it right but I have been extremely disappointed by the coffee here for the past three months. The staff is nice though but they did mess up my order and size of my cup and when I tried to talk to them ab it being corrected it was extremely awkward and the staff made it obvious they just thought it was inconveniencing that I came back. Biggby is my favorite coffee shop out of them all and Iād like to keep it that way so I will not be attending...
Ā Ā Ā Read moreThis store has great service, even when they're very busy. The staff are friendly and considerate. The drive-thru was a bit backed up while I was there and they had a staff member come out to offer menus to those who were waiting.
One tip I have for delivery drivers (this isn't a critique of the store, this is beyond their control): If the drive-thru is busy and you're going inside to pick up the order, consider trying to park at a next door business and walking over. There's one (legal) way in and out of this location and that's through the drive-thru. It's single-lane, you can't go around other cars. On your way out there's no light for a left turn, if it's too busy for a left it's easy to go right and turn around at...
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