Dunkin' — Restaurant in Greencastle

Sprinkles! What's up with Dunkin's obsession with Sprinkles! I routinely order classic donuts with chocolate frosting. For some reason the fine folks at the Greencastle Dunkin push Sprinkes. When I order classic donuts with chocolate frosting, they always ask, "You want Sprinkles right?" As if its assumed. Does everyone love Sprinkles. Is it more the norm and I missed the memo. Even when I decline Sprinkles, the fine folks still give me the classic donuts with Sprinkles at least half the time. Ordering through the Dunkin App has helped a little, but I still get Sprinkles a quarter of the time. I have to hold up the drive thru line, check the bag or box and verify they didn't slip the Sprinkles, and then request the correct donuts. They get so annoyed. Maybe stop forcing the Sprinkles. I like to think most people, myself included, try their best to overlook silly mistakes. At some junction, you start to feel the lack of care is so great or its intentional. Do they have a contract with Sprinkles R Us or is there a conspiracy to push the Sprinkles for global dominance. I jest of course about the conspiracies. In the end, I'd just like a world with less Sprinkles.

On a kinder note, most of the drive thru folks are nice and pleasant. There's one cashier that seems annoyed or bothered and blindly hands off food and drinks. This Dunkin does do a better than average job making drinks. I really appreciate that.

I'd give this Dunkin four stars for food if it wasn't for the Spinkle Push. I only gave this Dunkin three stars for service due to the annoyed cashier. She is working the drive...

I’m on the fence about this place. It has its good points and bad points. No matter how long the line is, the service is always speedy if you go through the drive thru but since it’s located next to Exxon, parking is extremely limited if you want to go inside. I used to come here regularly for a medium iced caramel latte with almond milk, while the girls working the drive thru window are always pleasant, they all would charge a different price for the same latte. Menu says 50 cents for almond milk but sometimes they charged me $1 extra and sometimes they charged me 50 cents. The iced latte was good sometimes and other times it was too bitter to even drink. When I got donuts from here they were dry and hard and on a few occasions I’d come and they were completely out of what I came for so this place is very inconsistent...in...

Grenncastle Dunkin' failed to honor a Bonus Book 2020 coupon. I was told they could not use the coupon because there was no bar code on the back of it, yet strangely enough other Dunkin' locations have used the Bonus Book coupons with no bar code present. Seems like very bad business to willingly choose to participate in the Bonus Book campaign and then unilaterally decide to opt out. The coupons are valid until Dec 31, 2020 so uphold your end of the binding agreement and honor the coupon. This customer will not be returning and I will be actively recommending others to take their business elsewhere! P.S. In addition to this horrible experience I have probably thrown out 2-3 cups of coffee that tasted disgustingly burnt prior to...