Organ Piper Pizza | Restaurant & Music Palace — Restaurant in Greenfield

I went to this place for one of my nephews birthday party. The parents were told the business doesn't take reservations, it's a first come first serve business. We had a party of 23 guests. There was only one table available atty the time of arrival. There was NO ONE at the door when the parents arrived, so they sat themselves at the only table left available. Once one of the tables near us became available we started cleaning up the table to allow more of our party to sit down. Stacey one of the women working there told us we couldn't have that table. We asked why? She said because there table was reserved for someone else. I said how can it be reserved when you don't take reservations and this is a first come first serve business. I didn't want to make a scene, so I looked at the Father of the birthday boy as to what did he want to do? The Father said let it be, as he didn't want to ruin the sons Birthday. I went to speak with the Mother who at the time was ordering 5 pizzas, appetizers, and beverages. The Mother went to speak with Stacey only to be rudely spoken to and lied to. Stacey told the mother that at the time of the party entering the building they (she the mother) only said they had 10 guess. The mother explained no, no one was st the door upon her arrival. She also was told when she called about reservations, she was told they didn't take reservations. The mother asked Stacey if another table became available would she let her know so the rest of our party could sit down? Or if there were extra chairs that we could use? Stacey told her NO! Very Rudely. The mother asked Stacey what were her other guest supposed to do? Stacey rudely replied they all can Stand! I thought Wow! If I called the Fire Dept and reported there business being over crowded capacity the business would be fined, Again I didn't want to ruin my nephew's fun. There was no excuse for the Rudeness our party received. No one in our party raised our voices, no one cursed, no one was nasty to Stacey or anyone else at the business. The attitude from stacey was not necessary. Nothing about Stacey was customer friendly or professional. I became frustrated watching tables suddenly getting signs that read RESERVED. A place that didn't take reservations suddenly has reserved tables. Stacey during all of her rudeness told us we should read the signs on the doors regarding the company's rules. There were NO SIGNS on any doors or on the bulletin board in the foyer of the entryway regarding rules. There were tables that were dirty for 15 to 20 minutes that we could've used. Stacey simply refused to accommodate our party period. Once we were ready to wrap up the party Stacey came over with a very snotty attitude as though she were reprimanding 10 adults, and told us she would give us one of the empty tables that hadn't had anyone there for a good while. At that point I just dismissed her. I and a few other guests at the party work in customer service and knew how we would have handled this situation. Great customer service would have handled the situation much differently. Example: I'm sorry, we don't take reservations, but once other guests do arrive we do take down names for the next available tables. I will try to get you a table as soon as I'm able. We are really busy as you can see please bear with me / us. What you don't do is; Lie to a customer. Lie on a customer. Tell a customer to go read information that's not there. Speak to customers in a rude condescending way. Stacey was not a positive asset to the business, she has made it so that I would never comeback to the business. My daughter ironically a week ago said to me "Mom we should take the girl's (my granddaughters) to Organ Piper Pizza. My daughter lives out of state and wanted come here when she comes back in town. Unless something happens that's a Big No for me. Once I'm treated poorly at a business that's it for me, my money spends well elsewhere. If and only if I receive an apology from there owners, I won't return. If there is an apology I will...

After decades of enjoying the Organ Piper, it appears tonight will be the last time. No longer a family-friendly establishment.

We arrived around 6:30pm, peak time for dinner, so we were prepared to wait for a table. When we walked in, we were pleasantly surprised to see quite a few tables open that just needed to be cleared/cleaned. It took a bit for someone to acknowledge us standing by the hostess stand (there was a sign directing to wait to be seated). The hostess let us know there were tables open but they just needed to wipe them and it would just be a few minutes.

After 10minutes, a group that came in behind us was sat before us. No one came to check in or give us an update after and additional 10 minutes and more tables were open at this point. We flagged down the hostess and she said “you all have how many again?” And then said she just had to wipe down one last table. She walked away to clean the table. After 5 more minutes of her not returning, Another hostess I think could send our confusion and told us we could grab one of the open tables.

We had 5 kids in our group (all 5 and under). They really enjoyed the music and all the action. There were about 5 other kids twirling and dancing near the rug in front of the organ which in our experience is pretty common. Within 15 minutes of getting a table, my son hands me something that an older kid handed to him. It was some promotional packaging for a movie with a condom inside!!! Without knowing where that other kid went, we chalked it up to hoping that the kid found it on the ground somewhere but we were a bit put off. Anyways, what really sent us (quite literally) was the public shaming by the organist.

As the music went on, all of the kids (not just the ones in our group) were enjoying themselves and dancing and playing. Did they get a little too excited at times? Yes, they are kids having fun. But they were reeled back in and took breaks in the arcade. We came back and the kids went back to playing on the rug, much more calm as most of the other kids had gone by this time. They were sitting on the rug together playing with the toys from the arcade games. After one of the organists’ breaks, he came out and played one song. After the song, he gave a little speech about being distracted by the kids getting to be “too rowdy”. He said the parents needed to please do something or else he’d “call it a night” right now (still a half hour left before close). someone from behind the counter yelled "THIS IS A RESTAURANT!". It was clear he was talking to us as he stared us down and waited for us to grab our kids. There was silence. We were shocked. It was clear kids were not welcomed. we grabbed our kids and left immediately.

I can absolutely understand if you have an issue with behavior. What I don't understand is why we weren't approached personally instead of being put on blast and publicly called out with a threat of calling it a night. Very unprofessional and extremely...

I had not been to Organ Piper since I was a kid and I really wanted to see if their pizza was still as good as I remembered, or if I hand the delusional memories of childhood when I didn't really have a developed sense of taste.

It's definitely still as good as I remember. Even better. I forgot just how good their crust it. So thin. So crunchy. So tasty. They do not skimp on toppings either. Fully covered and very well cooked. I got a small Deluxe which is a 10" thinking I would be taking some home. Did not consider that I had not had lunch that day, nor did I order any appetizers or bread. So you guessed it. Ate the whole damn thing. A ten inch round really isn't very big, and I had an empty stomach. there's just something about saying you ate a whole pizza that raises my left eyebrow.

NO REGRETS! Other than I had no leftovers for the next day :-( .

I had to give them a 5 for service even though it's order and pick up at the counter. Watching them in the kitchen, at the counter and the bar, and they do clean up your mess when you're done...so much movement, so many people all working to get everyone's orders right, done, and out. Nice.

The atmosphere is where we falter, Yes, we know it's a kids party place and we were certainly prepared for that. The problem is the number of parents not supervising their children. Of course they want to have fun and be on the "dance floor." However, you need to be there with them and teach them they must pay attention to their surroundings because this area is ALSO the path away from the counter of people carrying piping hot pizza pans back to their tables. They just left it up to the organist to remind parents to supervise their kids. They didn't actually DO anything around the safety of the situation.

And of course being a kids party place is VERY loud. We were prepared for that. However we did notice that around 7:00 it started to quiet down quickly as the party groups were heading out. And it was on a Friday night, too. They are open until 9:00 so if you want a quieter experience, I would suggest going closer to 7:00. You still have plenty of time to enjoy your pizza and the entertainment - which by the way is outstanding -...