Bojangles — Restaurant in Greensboro

Used drive thru. Pulled right up to the speaker with two cars ahead of me waiting on food. I was told there was a 6 minute wait on Cajun filet so I changed it to steak. Nevertheless, a man (I'm assuming the manager) told me to pull out of the parking lot and go back into the entrance and wait in the Veterans Appreciation space. I noticed the two cars in front of me were waiting for their food as well. So I pull back onto the street and pull back into the business. I can see through the restaurant and see the two cars get their food and leave. Then I see two more cars park, wait, get their food (the manager looking guy brought it out to them), and leave. After TEN minutes, I saw a city worker jump out of his truck with an attitude and go back inside to get his food. After a few minutes, he came out with his bag. I got out to go inside and he advised me "They won't have it ready and it won't be right!" I saw the manager guy walking toward the door with a bag and I asked if that was mine. He asked what I'd ordered (two combos and an extra sandwich) and I showed him the receipt. He looked at the receipt and said "Damn. 15 minutes!" and handed me the bag with no drinks. I told him they were combos and I should have two drinks (sweet teas). He gave me the two drinks. On the way back to my car I remembered what the city worker said about the accuracy and sure enough the teas were unsweet. There were fries instead of Bo Rounds and the steak was a Cajun chicken! Also, the honey mustard was some sweet honey sort. So I walked back in as the manager guy was taking more food outside to another car. I poured the unsweet teas out and made the correct ones. Then I showed an employee my receipt and what was wrong with my order. She just gave me two orders of Bo Rounds and she replaced the chicken biscuit with a steak biscuit. At least she apologized to me. The manager only said the obligatory "Have a nice day." I know it's fast food. I know not to expect much. But I also know I can go to the Bojangles further down on Elmsley and get great service. My wife agreed we'd just travel an extra few miles to the other Bojangles on Elmsley for now on. Two days later, we went there. They had a short wait as well but they apologized profusely Moreover, our order ( now for 5 people) was 100% correct AND...

On Saturday august 26,2023 at 12:30pm my husband and I were at the Bojangles drive thru on 2315 s elm-Eugene. We went past the first order window because there was nobody there to take the money so we thought payment would be taken at the second window. As we went past the first window an employee shouted “you need to come back and pay “. The line was back all the way up . There was no way we could’ve backed up and paid without hitting the car behind us . So my husband said he would pay at the second window when we get the food. The man continued to say “ you need to get out and walk over here and pay”. My husband reiterated to him that we could not back up and he could clearly see that the line was so long that we had no room and my husband said he was not going to get out of the car . When we get to the second window the cashier acted like they did not want to accept the money to take back to the register and pay . It was 2 minutes later that the man from the first window allowed us to pay and accepted the money.

That was the worst service I’ve ever had at a drive thru window. Why would you tell a customer that they need to get out of their vehicle and walk down the drive thru line to pay you ? That is not only very rude but it is a safety hazard. I would like to speak with someone from corporate about this incident land about that employee...

The food and service are usually good at this location. But the consistency in quality of food and customer service in the evening leaves much to be desired. When I got back to work and looked in my bag I was surprised and disappointed to see the small portion of mac and cheese that the manager put in my cup. It didn't appear to me that he was putting much in the cup when he was preparing my order, but I thought maybe I just wasn't able to really see over the counter. I didn't think to look inside my bag before walking back to work. Had I seen just how little he gave me, I would have certainly asked for more. The amount I was given is definitely not worth $2.79 plus tax. I showed the cup to a couple of my coworkers and they were both in disbelief. It was too late and too much of an inconvenience for me to go back over to the restaurant and get this issue rectified. I know from now on I will be sure to check everything before leaving out because it seems that some people don't have the same standards and attention to detail as others. I frequent this particular Bojangles because it is very close to my job and the app is pretty convenient to use. Hopefully my next experience there...