Domino's Pizza — Restaurant in Greensboro

I was trying to place an order through the app. I had enough points to redeem for a free medium 2 topping pizza. I added a couple of other items to my order and when I tried to check out, I got an error message that said that the app incurred an error and to please try again or to call the store to place my order. Ok, it let me go through the entire order process only to tell me that the app wasn't working at the very end. So I went back and tried again a few times, I tried deleting the whole order and reordering a couple of times and I tried deleting the order, closing the app, opening again and reordering. Still an error. So I called the store only to be told that they don't deliver to my address, in spite of the many times I've ordered from the exact same store before (3.7 miles away) by someone who could barely speak English. She said they don't deliver to my address and read off a completely different zip code than the correct zip code for my address. She told me this in spite of me telling her that she had the wrong zip code. I asked about the possibility of placing my order over the phone only to be told that the only way I could redeem my points was through the app. What??? That just seems wrong to me. Domino's, address this please! She seemed to not understand me or her job and wouldn't even check to see if they deliver here even after I told her she had the wrong zip code and I provided her with the correct one. I double checked it in my profile information in the app and it showed the correct zip code for my address so I have no idea where she got the wrong one from. She ended up transferring me to the store where she said delivered to my address. When they answered at the other store, again I was told that they don't deliver to my address. I was also told again that there's no way for me to use my rewards points on a telephone order. That person didn't seem to understand his job either. I got several "I don't know's" out of both of the employees who were at separate stores from each other. Again, I called the store I started with and was once again told the same thing as before. It was a different person the 2nd time I called the store I started out with. That guy seemed not to understand his job either so I finally asked for the manager. Beyond frustrated at this point. When the manager came on, he kindly checked my address and lo and behold, that original store does in fact deliver to my address but I was still told that points could only be redeemed in the app. I told him through no fault of my own, the app wouldn't let me complete my order when all that was needed was to complete my payment. He suggested that I go online and try it that way instead of using the app. That finally worked! Mr Manager at the original store gave me the only 2 useful pieces of information I got throughout the entire ordeal. Domino's, please fix it where your customers can use their rewards points if for whatever reason we are unable to complete placing our orders in the app or possibly online. Also, perhaps the employees need more training than what they're receiving.

I do apologize for the length of this review. I read reviews a lot when I'm considering making a purchase for an item or visiting somewhere I'm not familiar with so I hope this will perhaps help someone cut to the chase rather than having to go through an ordeal such as mine. Not many people would have dealt with all that. Most people would have given up before I did and just went somewhere else entirely. If this review only helps 1 person, then it...

Will never do delivery from here again. Ordered at 7:45pm, finally got my completed order about 10:15pm. After 1st driver got there about 8:20pm and did not have all of my order. He stated that other employees pack the bags and someone must have miss it. He ask if I still wanted it, I told him yes I still wanted it I've already paid for it. So he kept the receipt and took my number and said it would be just a few minutes that they weren't that busy and I also gave him more tip in a cash as to what I pay online. Now I was not at my home, this address is my father's home. He, the 1st driver started texting me at 8:47pm something about money that had nothing to do with my order and then at 8:50 texted that he had the other part of my order but also had 2 other deliveries to drop off. "Hindsight at that point has become crystal clears, I should have went to the Domino's myself from the get go." At 9:23pm I texted him back asking how much longer, and letting him know I did not live at the address and needed to get home. "Remember, part of my order was getting nice a cold while other's at my home are waiting too." He then text back about 30 more minutes at 9:25pm that his GPS took him to the wrong address. So I call the store and explain to them the situation. A lady and told me that she would start a new order for the missing part of order and someone would deliver it this was at 9:26pm. The 1st driver is still texting me pictures of his GPS and then at 9:33 I texted back to him that I went ahead and spoke with someone at the store and that they would redoing it and sending someone else. He responded with Awesome and Sorry again. And still sending my pictures of his GPS and still telling me GPS sent him to wrong address. At 9:35 then texted me Have a blessed night. And I respond back same to you. At 10:00pm I go to the store that is 2 miles or about 4 minutes away from the ordered address and was told it was on the way "Yes at this point I was starting to lose my patience". On my way back at 10:10pm I then get a phone call from another driver that they just got there and was just making sure it was the right place as no lights are on. Told her I had when to Domino's was just down the road and would be right there. At 10:12 I got the rest of my order. So I will pick up from now if I even use this Domino's again. You charge a delivery charge, that is why I felt delivery drivers should have brought it back. But not almost 2 hours after the...

This was by far the worst Domino’s experience I’ve ever had. The pasta portion was much smaller than the last time I ordered pasta, which has been sometime, but for $6.99 I expected a larger portion. The store wasn’t busy when I picked up my pizza and pasta. No one was at the register and no one was at the ovens and there were no drivers pulling out with deliveries yet my pizza was cut in such a way that half the pieces were child, size and tiny, and the other half were unusually large not to mention that the cutter didn’t make it all the way through the pizza and I ended up tearing it apart to try and separate the individual slices, on top of all of this, there were two huge blisters in the pizza that filled with air, pushing the cheese and toppings off essentially leaving them just golden brown air bubbles of which you can see two in the photograph I’ve included. I’ve been a dominoes customer since dominoes started in 1980 with the advent of cable television, and MTV the say I was disappointed is an understatement. This location is on my way home where there is not a local Domino’s store because I live way out in the country. How did not been so late on a Sunday night I certainly would’ve turned around and going back to the store and demanded that they remake the pizza properly. Again, worst Domino’s...