Pizza Hut — Restaurant in Greensboro

Don't order from here. I'm disappointed time after time with this location. I stopped ordering from them before because of the ridiculous wait time for delivery. Waited over 1.5hr, couldnt get in touch with the actual store, & pizza arrived cold. Completely cold. After almost half a year, I decided to order from them today. 1hr to deliver & pizza is spongy & barely warm. My personal pan pizza was sloppy & the thin crust pizza just wasn't good. Constantly have to reheat pizza when I order delivery. Never again.

After Pizza Hut contacted me on this review, I was issued a order remake credit. Called it in & gave my phone # as i was instructed to do & they had nothing on file. 10 mins later after giving original order #, approx price on order, & the date, the associate finally found the credit. That's when i was informed that they only credited me for 1 of the pizzas instead of my entire original order. I had to go in person to prove that my original order had more in it. While on the way, i emailed the district manager about the problem & he told me the credit was issued through their call center & not the actual store. He apologized for the mix up. I think that's complete bull since the store had a credit for just the 1 pizza. But whatever. After everything was said & done, the pizza was good...after i gave them specific instructions like make sure the crust in fully cooked & I picked it up instead of waiting over an hour. Still won't be back to spend any money here. I dont recommend at all. Even when corporate customer service & a district manager is involved, its still sloppy work. Shouldn't take this much effort for a pizza. Order Dominos, Papa John's, Jets Pizza, or Papa Murphy's from this...

I ordered two pizzas over the phone through Pizza Hut's call center and finalized my order at 7:05 PM. I was told it would be ready in 15 minutes. I arrived at the store at 7:15, and the TV screen showed my order would be ready at 7:22.

By 7:35, nothing had been handed to me, so I politely inquired. A new employee named Aaron told me it was still in the oven. At 7:40, a female employee arrived and began helping get orders out. At 7:42, I saw one of my pizzas come out, but not the second. I was told it would be "right out."

Fast forward to 7:58 still no second pizza. A male employee told the female staffer to offer me a free soda... Are you kidding me? This was a $46 order, and I had been waiting inside the store for 45 minutes at this point.

Finally, at 8:07 PM, the second pizza came out. I asked (politely) how they thought it was acceptable to let my first pizza sit under the heater for 27 minutes. Aaron's response? "It is fine -- it keeps it warm." Seriously?

This location was a complete embarrassment -- poorly run, no communication, no professionalism, and zero accountability. When I asked for a refund, I was told to contact customer service myself. Aaron even refused to provide the number and told me to look it up.

Unfortunately, this experience reflects a lack of training, leadership, and basic customer service. I won't be returning to this location, and I strongly suggest others think twice before doing business here.

Horrible experience with unprofessional employees!

To date 7/6/25..After contacting the Escalation Department and was told the General Manager would call within 48 hours - NOTHING has happened. Excellent...

2/23/21 - There were good and bad points to our first P.H. order at this location. The positives: ordering and paying by phone with curbside pickup was very convenient. The two employees I dealt with were courteous and professional, and the pizza came out very quickly. (Well under the allotted 15-20 minutes.) BUT, once home, my hubs and I were quite disappointed with the current promotional DETROIT pizza. I ordered the Supremo version which came with Italian Sausage, Green Bell Peppers, and Onions. (Unfortunately, I did not check the pizza before I left the parking lot, partly because it smelled really good.) The box states: "50% more cheese, and Loaded with toppings"... that was NOT what we had before us. There were SEVERAL bites within each slice that only consisted of sauce and bread, and maybe the thinnest hint of cheese. We were both famished, so we ate it anyway. But, to try to end on a positive note, when we did get a bite with all three ingredients present it tasted as you'd hope, just not very cheesy. And, the (promo, Detroit-style?) crust was lighter, spongy, and the crispy edges were very nice. We're gonna give these guys a second chance, but paying $14.93 for the version of the Detroit Supremo Pizza we received left us feeling cheated and...