Joy of Tokyo — Restaurant in Greenville

Update Tuesday May 20th 2025 I guess I'm a stickler for the small things I walked to the restaurant because I had plans on walking to a different store I asked for tangible menu to take with me they hand me a store menu, so why am I told that there are no paper menus to be taken out.. I get directed online I understand I can order from online but I wanted the paper menu... Indefinitely I know you have them I just didn't like the approach again I'm a stickler for the small things when it comes to customer service

2024 Update: Nothing has changed with her She is so difficult to deal with..Why do I keep giving chances.Glad this meal was comped because they gave me raw rice before 🤷🏾I am giving them 1 star merely because of the manager on duty 4/17/23. When ordering food from these type restaurants you know what you are getting Its no question the food is going to taste the same plus I've been visiting this store for years, Anyway I placed a simple order and Let me tell you the young man that helped was very polite kind and courteous you could not ask for better service ( I WISH I KNEW HIS NAME ORDER#133) ,So as he is attempting confirm my order the management on duty steps in and rudely interrupts him steps in his way and attempts to tell him what "I" wanted She was more concerned if I paid for sauce than confirming my order, Needless to say once i got home my order was missing items .. All management does not need to work with the public . Will i go back yes but She needs customer service...

The place was still closed for dine-in due to COVID even though other restaurants are starting to opening up for dine-in which I have no problem with. I ordered eel rice bowl. It was pitty to say the least. It was a small, shallow bowl of rice and small serving of eel that was chopped into very tiny pieces (like size of dry cat food for comparison). I grew up in Japan and have ate plenty of eel bowl there and in US. I have never seen the eel bowl this sad. I get many restaurants lost profits and still struggling, but this is not a good way to keep the business open. It will drive away customers more in my opinion. I don't want to be rude, but to call the place "Joy of Tokyo" is shameful and makes me furious. The eel bowl you get in Tokyo is far better than this. Not...

Ordered Shrimp and Steak with Rice with veggies like I usually do this time doing take out didn’t receive any shrimp that I payed for. there was hair in my white sauce, then the vegetables were brown as if it’s been sitting out all day, called before I came in and told them why I wanted to return the meal, went in to get a refund,manager was very rude stated that I ate the shrimp that I ordered but never got and only gave me $5 back for my meal I paid $10 for. Very unprofessional and rude. I called before I went because I was literally 20mins away and they said they would refund me then when I drove all the way back over there she only wanted to give me $4 then offered a extra dollar only because their were most people starting to approach the restaurant. Would never...