Doppio of Greenwich — Restaurant in Greenwich

The waitstaff was terrible. They never apologized for the long wait and poor service, serving barely reheated frozen bread. The service is sub par. They added a 20% tip to the check. There was no notification on the menu that tips would be automatically added to the bill. We have eaten here many times before, the tip has never been added. They never checked to see if we needed anything when the food was finally served. We were 4 adults and a nearly 5yr old, arrived on Sunday by 6p, without a res. We waited at the bar, as they requested. They said 15 min then gave us a menu. We asked to place the order, hoping once we were seated we would be shortening the wait. The owner/bartender said, just wait, you are about to be seated shortly. So we did. We were seated in another 10min. We had to call the waiter over to place the order. We ordered the special appetizer: grilled bread with ricotta, plus 2 salads, eggplant, 2 pastas and 2 pizzas. After 30min we asked for the appetizer, the waiter replied: “you asked for everything at the same time, but it’s coming soon.”10min later we asked for a piece of bread for our grandson. That arrived with the center frozen. We informed the staff, 10 min later some bread arrived then 5 min later the food arrived. We had to ask for...

I recently dined at Doppio, and unfortunately, it was a deeply disappointing experience. From the moment we were seated, the service was subpar. After our waiter took our order, he promptly took our menus without even asking for our main course selection, which seemed odd. We noticed that four other tables who arrived after us were served their meals, while we continued to wait without any updates or explanations.

When we finally brought this to the attention of the hostess (or perhaps the owner), she nodded, walked away, and never came back—almost as if she was trying to avoid addressing the situation. No apology, no follow-up. It was clear they had made a mistake, yet there was no effort to correct it or acknowledge the poor service.

When our food finally arrived, it looked hastily thrown together, as if someone had just slipped it into a bowl without any care. The quality reflected the same disregard we experienced throughout the evening.

After checking some other reviews, it seems that this is a recurring issue, which leads me to believe that poor service and inattentive management are common problems here. It’s disappointing to see such a lack of professionalism, and I can’t recommend this restaurant based on...

We have been customers for a while and used to order online from this place very frequently (up to 3x a week), until today when I decided to pick it up myself at the restaurant and was "greeted" by this obnoxious, mad woman who manages this place. The order was said to be ready 30 min prior to my arrival, so when I wanted to mention it to her, she started yelling at me. I was baffled. To my question "why are you talking to me like that?", she responded "you know what? F...you!". Horrified by this irrational behavior, and not being a confrontational person, I walked away towards the counter where the chefs were working and asked her to not talk to me, but she kept cursing as I looked away. I asked the employees if she was mentally ill, they just gave me a sympathetic glance and calmly told me the order will be ready in a few minutes.

I hope she gets better, but how can someone have this person manage anything and be face to face with clients? I just read previous comments and saw that many people complained about rude service. It looks like the owner/management don't see the need to change anything.

I will never go back to that place again and will make sure that all my friends/co-workers are...