Something Natural — Restaurant in Greenwich

RUN!! HORRIBLE! Customer service was the worst. I’ve ever experienced the two Spanish ladies at the front one with the brown eyes and one with the blue eyes are so miserable and give everyone such a bad attitude. It’s ridiculous. I actually feel bad for the owner. Went to go pick up a sandwich and ask for a side of mayo, and after asking three times looking at her in the eye, she finally responded with HOLD ON Then the other younger girl with blue eyes came to her and said don’t worry you go I’ll handle it as if this happens all the time as if the customer is the problem And then she threw the mayonnaise at me before telling me this was not even on the sandwich. I don’t know why it was such a big deal lol but I guess that they’re sad. It’s hot outside and they’re stuck working in the deli sorry girls you gotta pick a different job if you’re gonna keep treating people this horrible or if you’re sad that you work here. You literally are working as a SERVER in the service industry lol also the sandwich sucked go to the deli in the market make yourself a ten times better one for...

Quality of the bread, meats, ingredients overall, is good. That being said, the sandwiches are pricey for how small they are.

Yet all of that would be fine, except for the fact that all three times I've been here, the people who work here preparing the sandwiches have made my sandwich straight through without asking for any additional toppings or add-ons. You can imagine how frustrating this is when you order a turkey, cheese and tomato sandwich, stand there waiting unsure if your sandwich is being prepared, only to hear your name called and see that you've literally gotten two slices of bread with ONLY turkey, cheese and tomato. No lettuce, mayo, mustard.... etc. And this has happened all THREE times that I've been here!

If your customers are valuable to you, and if you realize you have a (much cheaper) sandwich option right across the street (ahem, Subway), ASK THEM if they want any additional toppings as you're prepping their order! It's not fun to pay 10 dollars for a half sandwich and get two small slices of bread and a couple...

Update June 8, 2022: I stopped by today to give it another try and was verbally attacked by the owner. I told her I didn’t like her attitude and turned to leave, she said I wasn’t welcome back and as I left the building she chased after me yelling, “Eighty-sixed! Eighty-sixed!” It was comical and sad. If there was ever an establishment which needed new ownership/management this is it. Rather than fix the quality issues she attacked an honest review. I feel bad for anyone who works there. Hopefully the business finds new management. Theee years ago I’d tell you the sandwiches here were great. Now, I’d tell you they are terrible. Something happened, and it wasn’t for the better. The turkey sandwich used to be thinly sliced and flavorful and now it’s one thick dry slice. Really awful. Also, I can’t tell you how many times my wife has ordered the veggie sandwich with avocado only to find out when she gets home there is no avocado. These guys need to do something or they are going to lose all of their customers. Word...