CFCF Coffee — Restaurant in Greenwich

I just walked out of the E Putnam location, sitting in my car as I write this. I encountered unwelcoming customer staff with poor customer service. Particularly this young Latina woman, long curly/wavy hair who was speaking in Spanish and probably didn't realize I could understand her. Not a hello or thank you. Not a greeting at all. She took my order with a miserable look on her face. I politely asked to see the cup diffence between small and medium and she was bothered. I was in the area for a doctor's appointment and decided to stop here for coffee. When my order came, I put on the wrong lid by mistake that was on the counter and she made fun of it to her other coworker. How rude and unprofessional is that? Very bad first impression. The staff here needs to be trained on proper etiquette and customer service. For a quality coffee shop, I expect good customer service. I definitely received a poor and lower than mediocre service. So...

Was there today and the service was appalling! My friend and I ordered two drinks and sat at the bar thinking it would be brought over (our misunderstanding) when she called our name I said "over here" to which she responded, "Well your drinks are over here". I thought this was rude, but let it slide and felt embarrassed that we thought she would bring them over. We walked over, got our drinks and there was no mug for my tea (just the kettle). I kindly asked, "may I please have a tea cup or mug" to which she rolled her eyes and said, "Didn't you have one? Ugh" Then put her hand over the top of it to hand it to me and I said it's ok, I'll just take one she got upset and said, "Well I'm washing it for you so here!" This was a first and last for me. This is the kind of service that makes me sad I tipped before getting our drinks. It's also so loud in there, I won't...

Went in to get a quick caffeine fix and a little treat for my kids. Latte was well made with the appropriate amount of foam and my coffee muffin warmed! My kids also loved the monkey bread, but the great thing was the level of understanding and service. I had ordered a tea for my mother in law who then told me she didn’t want it and instead wanted iced tea. The cashier (I didn’t get her name but she was an Asian Female) proceeded to speak to my MIL in her native language and was so patient to figure out a drink that would work for her preference and switched it out no questions asked. The coffees and food here is superb but with such kind service, it will definitely be our go-to when we are...