Taco Bell — Restaurant in Greenwood

This review doesn't directly affect me. I however needed to review and make aware what I have witnessed at this particular one multiple times. I understand that since we've come out of covid that no fast food restaurant wants to tend to their counter. All the current restaurants are trying to force customers to use a self-checkout. However this particular Taco Bell in comparison to the one in Whiteland pretty much refuses to tend to their counter, even when they have five people standing there looking at you. However, on this particular visit I stood there for about 4 or 5 minutes looking at employees not acknowledging myself or the elderly couple in front of me who had been there for almost 5 minutes. Meanwhile the young kids that are back there are just chit-chatting. Finally a lady tells one of the young men to help the counter. But what I witnessed was this guy literally not wanting to do the job he gets paid to do. For lack of a better word I was disgusted how he pretty much blew this elderly couple off. He sat there and convinced this elderly couple that he could help them, however the kiosk are behind them and they could use those. They clearly looked apprehensive not wanting to use the kiosk. He then repeats "I mean I can help you if you want me to but I mean or you can just use those it's really your choice." Was it really a choice because clearly they didn't want to do it. He then walks away and then never even acknowledges me at all. Just so we're clear this has been the same with almost every visit at this particular Taco Bell...

I ordered online today, 11/21/22, and I was informed they had no ice AGAIN. This has been something going on since I think about July. At least August. I ordered my stuff on the app, got 3 drinks, and I asked if they could take the drinks off. They said no. I didn’t want the drinks, because their drinks are awful without ice. I’m not sure why, but it’s always flat as can be. The tacos I ordered had very little meat on them. There was literally a small drop of sour cream on my taco supreme. I had 12 items, and they put it all in one bag. The bag ripped as soon as he handed it to me. And the nachos were dumped out in the bag.

I used to work for Taco Bell, and I understand things can be crazy. But things would have been handled differently at the location I worked at, Morrison Taco Bell, Muncie, IN. But they weren’t busy. I asked to take the drinks off, and wasn’t offered anything in return. Like a small gift card to cover the charge for drinks that were tossed, because they are awful without ice. I told them I didn’t want them without ice. I wouldn’t have ordered without ice. The food was Luke warm. My boss would put a sign on the speaker saying no ice. They would have given a gift card to cover the drinks, because we all know they aren’t cheap.

I won’t be returning to this location, I’ll take a risk somewhere else.

Also for whatever reason the ice machine is broken, having it out of service for almost 6 months is very unprofessional. Spend the money. Get the parts. And...

Have given this locations multiple tries, but continue to be disappointed. Without exaggeration, this could be the slowest "fast food" restaurant I have ever experienced. As you will see in the many other reviews, this is an ongoing issue that never seems to improve. On this last visit, after sitting in the drive through for 7 minutes without moving, I decided to park and go inside - this was at 7:36pm. There were a total of 6 customers inside, all of whom had already ordered...1 customer had his food, and the rest of us were waiting. I placed my order at 7:40pm. At 7:43pm, I personally witnessed an employee LOCK THE DOORS SO THAT NO OTHER CUSTOMERS COULD ENTER THE BUILDING. I actually saw 4 other customers attempt to enter but leave after they couldn't open the door. At 7:53, I finally received my order (which was only a total of 5 tacos by the way). I am baffled by the fact that a restaurant would actually lock their doors to the paying public because they are overwhelmed by 6 lobby customers and 5 drive through vehicles. The management obviously allows this happen, as I have seen this in other reviews as well. This location has so much potential, but continues to greatly disappoint. Perhaps an owner will someday read these reviews and finally realize the dysfunction at...