Dairy Queen Grill & Chill — Restaurant in Gretna

Outstanding Service from Jake!

We placed an online pickup order today for our family of six, and were blown away by the incredible service we received. When we arrived, Jake (not from State Farm!) greeted us with a warm, funny, and friendly attitude that instantly made us feel welcome.

Our food had just been packed up and Jake reassured us that our timing was perfect--it was hot, fresh, and ready to go. We had ordered several different sauce flavors, and he took the time to confirm that everything was included. When he noticed the BBQ sauce was unavailable, he didn't just apologize--he made sure to pack some in to-go cups so we wouldn't miss out. That kind of attention to detail and care is rare.

Jake's exceptional demeanor made this pickup experience truly memorable. We're visiting from California, and this was our last quick bite before heading to the airport. Thanks to Jake, we're leaving with full stomachs and a lasting positive impression. We've already told our family out here about the amazing service, and we'll definitely be back on our next visit!

Late post I visited on...

So I decided I wanted to get some Dairy Queen it’s been literally 2 years since I’ve had some. I came through the drive through and I have to be honest, it did take a little bit long to order, due to lack of employment. Nobody wants to work these day or make their own money. But I have to say the guy that took my order through the speaker was awesome! He took my payment and notified me that they were getting my food ready. And he kept updating me the process with my chicken strip basket and my two blizzards. It’s the fact that he made sure I got everything that I needed. I don’t see many people that treat customers with great customer service. I miss seeing that. No matter what race or ethnicity you are that should never matter. THANK YOU JAKE J ON 78 Westbank express way you did a phenomenal job at your customer service you deserve higher up! Have an amazing...

Stopped in to get some ice cream with my wife. Every table in the facility was dirty. Had to ask to have a table cleaned. They cleaned the table and left it so wet we couldn’t even sit at it. Made the mistake to ask for a manager. He came out and proceeded to explain that they are short handed. This was 3:00 in the afternoon. Plenty of time to have cleaned after lunch rush. He was extremely rude asked me to leave the establishment then called Gretna police on me saying l refused to leave. I was outside getting in my vehicle when he called the cops. Was told by police I was banned and couldn’t go there again. Little do they know I will never step foot in that place again. If anyone knows what I know you will do the same. Thanks and have a great day. Oh yes was stopped and handcuffed by Gretna police down the street after leaving the establishment....