Convenience-store chain offering fuel, drinks & food, including pizza, sandwiches & baked goods.
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Caribou Coffee
4.4
(22)
Papa Johns Pizza
4.2
(37)
B-Bops
4.2
(134)
$
Chipotle Mexican Grill
2.9
(41)
I thought I would give this store another chance but it was just as bad as every other time I’ve been here. First, no one greets you or even looks at you when you walk in. I’m in customer service so this is huge to me. Then I went to pizza area and not one word to me, like how can I help you. The 2 workers looked at me but continued to be on their personal phones. This happens every time I’ve been to this store. Then one girl speaks finally after 10 minutes of me standing there and says it will probably be awhile, and then goes back to her phone. My time promised on my online pizza order I made was 25 minutes past and they were just putting pizza in oven. There was one ticket, which was mine. This store is not worth a penny from anyone. People are so rude and lazy. They need taught how to be kind to customers and how to work instead of being on their phones. I will NEVER go to this location again, glad there are 2 other Casey’s stores in Grimes and other gas stations … this one needs help or new management that won’t let this...
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Couldn’t make a pizza correctly if their lives depended on it. Doesn’t matter who is working which means management is the problem. When asked to have a pizza remade because it was a soupy mess and wasn’t correct to my order, was an advised it was “made properly”. Avoid this location at all costs.
PS. - Did contact customer service and they offer a free pizza then never added it to the app. Reached out a few times over the course of a week and radio silence. A+ customer service (that...
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DO NOT FILL UP WITH gas here!!!! It took over 8 min to fill up 20 gallons. Takes roughly 2 min at Hyvee! This has been an issue at this Casey’s previously where the pumps are ridiculously slow. Some of the staff is nice and some are just rude. Also, sometimes, this Casey’s and the other in E 1st doesn’t have a slice of pizza or warm food available as of 8pm!?!?!? Why the heck not? Just horrible across the board. Go down the way to Kum and go, Hy-Vee or better yet, across the street...
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