Papa Johns Pizza — Restaurant in Grimes

I’m going to rate high as I appreciate anyone who makes food for me and my family especially when I don’t want to lol However while everyone was friendly and all were working diligently they seemed very unorganized and instead of updating online order times and in store order times they kept giving everyone highly inaccurate time frames. I was given a 30 minute window online. Showed up after 40 minutes and he told me it would be 8 minutes. Well after a few walks around the little strip business building I went inside again and still my order was not ready this went on for an hour. I finally witnessed a customer walk over grab her own pizza and walk out so I took it upon myself to also walk over and low and behold my order had been sitting for who knows how long. I’m going to give them the benefit of the doubt because some lady was already cursing them out at this point over her order so I kindly told one of the gentleman, You know if you gave people an accurate time frame it would give more people a chance to give y’all some grace. We don’t want lies we want the truth. The food was accurate and made well and the staff were friendly even under fire. Please teach your staff how to appropriately respond to time delays and other obstacles to set them up for better success. I genuinely felt bad it seemed like no one was in charge and there was no leadership aside from the man up front cheering...

Placed order for delivery through the Papa John's website. I received a message after placing my order that delivery would be handled by DoorDash. Derlivery driver arrived with both boxes not in any thermal pizza bag, just out in the open when the temperature outside is in the single digits. Pizza was barely warm and room temperature in places. No receipt to sign to add a tip. The whole point of a tip is to reward good service. Forcing tips to be entered prior to service is not appropriate as you could tip high and get poor service or tip low and get great service. Bad experience. Will go back to Northern Lights. Better food and they have their own drivers that...

The employees are extremely rude and unprofessional. So we have ordered here quite a few times and every time it's a 30 minute wait at least, so one night I called because we ordered 30 minutes before time and the guy on the phone said that our order will be ready in 20 minutes but come to find out it was 45 min. I asked the guy why and he said they were busy, I get that but when he said he can just cancel my order otherwise wait it made me think that Papa...