Starbucks — Restaurant in Grosse Pointe

It is September, the beginning of major advertising for pumpkin spice in all Starbucks locations. The store has at least 5 signs up for it. After waiting 10 minutes in line I ordered a pumpkin spice cold brew coffee and the employee behind the register didn’t even look up from her cell phone when she told me they were out. I asked which pumpkin beverages they did have in stock and again, without even looking at me she said “none.” I ordered a cold brew and asked if it had cream in it. I don't usually order regular cold brew drinks so I wasn't sure if it came that way. The employee got irritated and asked, “oh so you want cream?” I guess the answer is that it doesn't normally come with cream? Who knows?… I said I did want it with cream. Then I wasn't certain if the cream would be sweet or not. I hesitated to ask because the employee seemed irritated with me but I wanted to be sure so I asked her anyways. Still, without looking at me, she tapped a bunch of buttons on her screen all hard and fast like she was angry that she had to change something about the order and just blurted out the cost of the drink (which was over $5.00 by the way). I wanted to cancel it and walk out but I figured at that point I had spent so much time in the store I may as well proceed. There were 5 people ahead of me waiting for their drinks, 2 of which had drinks made that were apparently not as they ordered them. The employee behind the register came over to meet one of the customers and cut her off while she was explaining what she ordered so it could be corrected and said “I’ll just make it- I know how.” It was uncomfortable. Meanwhile I had time to look around and realized how filthy the dining and purchase area was. Then when my drink came up it had coffee on top of the lid, which isn't a big deal but just felt sloppy and added insult to injury. So I spent 20 minutes in this store and spent $5 to feel regret! Not only will I not be returning to this location I will not be returning to any Starbucks. The ambiance and customer service that Starbucks used to be known for is dead. It has become overpriced fast food...

A Gem at Starbucks: Kelly's Exceptional Service

My recent visit to the Starbucks on Kercheval, located in Grosse Pointe, Michigan, was nothing short of delightful, all thanks to the outstanding service provided by barista extraordinaire, Kelly. From the moment I walked in, her warm demeanor and genuine enthusiasm set the tone for an exceptional experience.Kelly's knowledge of the menu was impressive, but what truly stood out was her willingness to go above and beyond to ensure that each customer received personalized recommendations. With her guidance, I discovered a new favorite drink that I never would have tried otherwise, showcasing her expertise and passion for her craft.

Beyond her barista skills, Kelly's uplifting personality added an extra layer of joy to my visit. Her infectious positivity made it a pleasure to interact with her, and I left feeling uplifted and energized. It's evident that Kelly takes pride in her work, as she consistently went out of her way to provide top-notch service and ensure that every customer had a memorable experience.In a corporate setting like Starbucks, it's rare to find a shining gem like Kelly. She embodies everything that makes Starbucks special – dedication, passion, and a genuine commitment to customer satisfaction.

Kelly is more than just a barista; she's a true asset to the Starbucks corporation, and I feel grateful to have experienced her exceptional service. If you find yourself at the Starbucks on Kercheval and Grosse Pointe, do yourself a favor and say hello to Kelly – you won't be...

Food is great but Warning!! There are 3 girls who look to be about 12, who were unsupervised. They harassed me (female, 18) and friend (female 18). We were trying to eat our food minding our own business, and they come up to us and harass us over their assumptions on our relationship status and sexuality, and then proceeded ask us if we are dating. They then began to talk trash about us, and mock us. Once we responded to them with swear words, they recorded us. The place was busy with a lot of people, and nobody did nothing or said anything. We were being loud too, to try and draw attention to someone to get them kicked out. These 3 girls go around the city un supervised and have harassed me and my friend multiple times. Just a warning to anyone that might need it! There should be a rule where anyone under 15 cannot be at this location without a parent/adult. Ruined it to where me and my friend aren’t comfortable returning to this location, or any places in grosse pointe farms because...