Sonic Drive-In — Restaurant in Grovetown

This was the worst drive through I have ever experienced in this country. Service took 45 minutes, and we never received our shakes. The shake machine was supposedly down, but no one was told. There were a ton of people waiting for orders around this time. I wish they told us the machines were down so we could leave earlier, instead they had us sitting there forever without a clue. When we placed the order, a young woman kept getting our order wrong and we had a hard time hearing her due to the mic quality. She kept cutting off. I eventually corrected our order, through a lot of frustration in her end, and she insisted on correcting me when I asked for Peanutbutter cups instead of Reeces (which are the same thing?). At this point I didn’t feel comfortable ordering here anyway as I was unsure if they’d spit in our drinks after the unnecessarily heated discussion over calling Reece’s cups by the name of peanut butter cups. The situation only gets worse. We try tog I’ve her the benefit of the doubt. We wait until someone behind his gets their order before us. We express our concern, since we’ve been waiting for so long for our order already. The same woman snaps back that the ice cream machines were in the fritz and that’s what was causing the delay. Her customer service was shockingly bad. I’m still shocked she yelled the way she did. We asked her why they didn’t tell us (there was so many people waiting for ice cream. It has to have been down for an hour) , and she screams back that it just went down. I thought she shouted something else at us when we said we were going to wait any longer, but I don’t recall what was said. I was so shocked by this experience. Never have I ever dealt with anything so bracingly horrible in this entire country. It won’t stop me from eating Sonics in upstate ny but I won’t eat Sonics at this location ever. Check out their yelp reviews, a lot of people have the same complaints as us, if not, worse. I rarely write bad reviews, but I felt this one was completely justified...

When I say this place never gets my order right,I mean NEVER I am in the line right now and ordered 3 chicken strips and I specified "just the strips" I get my receipt and I see they charged me for a chicken sandwich instead so I wave Kailee down to let her know and before I can even finish my sentence she closes the door and yells I need strips. Getting my order wrong wasn't even a problem for me it happens all the time no matter where you go except chick fil a lol but I was cool with it. What compelled me to write this review was how her and the other workers go back and forth about how I was wrong and she heard me clearly say "chicken sandwich and it's not like there's a screen in front of me with my order on it"......Yes there was a screen but my order was not displayed on it. Sitting in the line for 7 min and 16 sec I assumed waiting for fresh chicken STRIPS, Kailee hands me my order and says have a supersonic day before I could even respond closes the door again. When I pull off guess what I have, a chicken sandwich!!!!!!!!!! Needless to say I won't be a...

Honestly I'm not sure what the particular factors are for this case, but it seems like the turnaround time from taking the orders to actually getting the food is getting a little long, particularly when you go through the drive-thru. It seems when you order food from the stalls it actually takes a little bit of shorter amount of time which is weird. And recently I didn't even get the full meal combo that I ordered and I just got the wrap. So my honest suggestion would be to just skip this Sonic, and if it's the closest one just go extremely late at night where there's barely anybody to warrant the long wait times. At this point I would just rather go across the street to El kiosko and get better food with a shorter turnaround time. Update: I just tried getting food again. 10 minutes at the drive through no one was taking an order. Went to a stall and then after 7 cars got their food with only my order being taken I gave up. A total of 45 minutes and nothing to show for it. I'm about to get McDonald's in less than 20. I don't encourage anyone to go to this...