Puebla Crepas & Mexican Grill — Restaurant in Guaynabo

We’ve been going to a Puebla a few times and we have no complain about the food. It is actually pretty tasty for a Tex-Mex restaurant here in Puerto Rico. The customer service, however, like many other places in the island, gives much to desire. We sat to eat our nachos while waiting for our quesadilla. We were almost finish with our nachos when a girl seated at a different table, who was also waiting for her food, asked us if we were waiting for the quesadilla. I approached the counter to ask and the person at the register just nodded and went about her business taking care of other customers and her attitude, like in many other places on this island, was like she was doing us a favor. No one called us when the quesadilla was ready. Many of restaurants on the island need to understand that proper customer service training helps businesses prosper by maintaining a reliable customer base, it is all about consistency. The quesadilla is usually serve in a larger to go box, it was placed in a small box and it was a mess. As much as I would like to give Puebla a lower rating, I chose against it because we do...

The restaurant briges the gap between a fast food and a full blown sit down restaurant. The place is clean and follows COVID protocols. The menu is simple but in a good way since it doesn't try to do TOO much and it stays focused on tacos, burritos, nachos and a few others. The servers are nice and fast, the food and beer is resonably priced as well. The only reason why I didnt rate this five stars is that the tacos are OK, the nachos are great but the serving temperature was colder than I...

Prices are manageable but portions sometimes feel like less that you are paying for so i feel like you can pay the same amount for more portions in other places also with some employees sometimes feel like they don't season the food and sometimes it does there is some inconsistencies still feel like they have a long way to go if you want more customer walking in...