This is my first and last time going to this restaurant. The hostess was pretty nice and warming, and I was anticipating decent service at least.
The service I received is pretty much the worst I've seen in a while. Instead of listing all the things Rex. G did wrong 😳. I'll just sum it up as him pretty much getting my drink, giving me my food, and giving me my check, and that's it. No, Hello, no communication, no straw, no table cleaning, no service. I could have just ordered to go. What made it worse is I have to wait a long time for him to come back to the table to get my check. Only reason he checked my table to give me my check was due to the young lady telling him I was ready for the check, since I made it obvious having my credit card out and having all my trash on the side of the table.
What made my experience worse is I'm looking at the bald head waiter cleaning his tables, talking to guests, and actually giving customers service.
I gave Rex G. a dollar tip since I always tip. Honestly, I wanted to give him 0% since I basically got 0 service. I wanted to order more as well, but since it took forever to get a straw and he didn't come back to see if I liked the food I decided not to since I wanted to try the tuna dip.
The food wasn't bad, but the service and my experience were bad enough to make this place a one-off for me. I don't know if it was racism, bad waiting, or a 1 top. I've been to places with bad waiters, but the other staff usually made up for that one bad waiter. The female hostess was cool. The other waiter was good to other guests, but he pretty much ignored me like I wasn't his problem 😕.
The receipt given was just a customer and merchant copy and not an itemized receipt showing individualized cost transactions. I just got the receipts showing the total cost of the bill.
Called the restaurant afterward to complain, the male answered the phone and said no manager was available, and didn't know when or what time one would be available. 12:50 Nov 29th phone call 11:51:29 am check 9-1, table 25,...
Read moreAfter moving from NOLA about 5 yrs ago, we struggled to find poboys here with good bread. Once we found Lil Ray's, it became our go-to for a treat. Prices are a little high on some items, but the service is great, and the food is good.
About 30 minutes ago, we brought home a to-go order. Shrimp po-boy and a salad with grilled shrimp. It seems like the orders we bring home are smaller than when we dine in. We've long had an issue with how few shrimps are on the sandwiches (the bread keeps us cooking back) but there were definitely even less today. My salad was perfect in most aspects. The lg shrimp were seasoned and grilled to perfect, the veggies were beautiful and fresh. But again, it was SMALL. I wouldn't have wanted more shrimp, just the veggies and lettuce. And while I realize that food gets jostled on the way home, y'all should invest in some to-go bowls because when i opened the carton, it looked awful. Tasted great, but we eat with our eyes, too. I don't feel that today's meal was worth $27. This is so long because I wanted you to know that we are usually so satisfied. Plus...
Read moreBRING CASH BECAUSE THEY CHARGE TO USE ANY CARDS TO PAY! We haven't been here in over 10 years, and it will be another 10 years before we go back! First off, we went after lunch before dinner it looked like we were the only customers 4 sandwiches to go 1 sandwich to dine in and 1 turn meal for dine in. $$$ over $100.00 + tip. The dine in food took so long, I wish we ate before we got there. She said sorry there was a large table that was before us (what, really)." I went to the bathroom and looked around. Nope, no one in the restaurant, just us 2. What it was they were getting phone orders to go and they put those orders before ours. The dine in food was very good. I get home and open 1 shrimp 🍤 poboy 15 BABY breaded shrimp, and I really mean BABY shrimp. Long story short it's really not worth the money for the small portions large prices, and to sit there watching the wait staff arguing and the foul mouths while our drinks (1 water and 1 unsweet tea) needed refills. Last thing $$$40.00 for whole key lime pie. That is crazy even if...
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