Applebee's Grill + Bar

100 Westgate Center Dr, Hadley, MA 01035

4.0(532)

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Phone

(413) 253-5799

Website

restaurants.applebees.com

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Posts

Gary AlvarezGary Alvarez

#> DO NOT DO CARSIDE TO GO <# REASONS: 1. NO PARKING SPACE ENFORCEMENT- As seen in the pics below, all pickup spots were taken up by people dining-in (with the rest of the lot empty, these and the handicap spots were the ones closest to the door) so i waited the whole time double parked behind the people eating in 2. NO ORDER ACCURACY- We ordered dinner for 2 and the order was not correct (we said no bacon bits in the mac&cheese and they put bacon in it, there were others but this was 1 example). Im in a car, at night, am i expected to sprawl all the food out in my car and check before leaving? i suppose so. 3. NO UNTIMELY SERVICE- I waited well passed the "pick up time" even though i was there early. (see time in screenshots; the 8:48pm was taken when my wife called and they said the employee is coming out with the food) pickup time:841pm/i arrived:835pm/food recieved:850pm 4. 2 STARS? The 2 stars are because the wings were really good. the steak i ordered was extreeeemely chewy, tasted good but was a workout to eat.

Hassan ZamzamiHassan Zamzami

We ordered one Classic dish appetizer, 12oz ribeye steak 🥩 and two soft drinks. The taste of the appetizer was really not good at all, the sauces taste were like it’s been long time stored and was not fresh taste. The steak was under normal mashed potatoes was very cold. The coleslaw salad we couldn’t eat it, the only thing was good their french fries 🍟 And when wanted to pay I told the waiter we want to separate the bill for two. They didn’t do it perfectly and the charged us more than the amount of bill, then they turned back after we noticed it and recharged us again for the exact amount of the bill. The waiters were not professional enough and not well trained. I do not recommend this restaurant to anybody. ❌❌❌❌❌

Jennifer TJennifer T

I have a hard time with the laziness and negligence of checking the receipt of the order for accurate items when preparing the order. I placed an order around 11:40pm off of DoorDash, I work overnights and was looking forward to a decently put-together order. Nope! Boneless wings were lightly sauced, I wanted bleu cheese but got ranch instead. I ordered and extra bleu cheese, even and didn’t get that either. Like, what is going on?!!!! I worked in fast food for nearly 6 years, and double-checking was always at the forefront before handing the order off to the customer.

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Reviews of Applebee's Grill + Bar

4.0

(532)

2.0

26w

I've never had this problem before my most recent visit.

I ordered the the Bourbon Street chicken and shrimp, which is gluten friendly; which is the reason I always order it whenever I go to Applebees. I don't normally disclose that I have a gluten sensitivity when I order there simply because I've never had to when the food I order is listed as Gluten Sensitive on the menu. The server put in the new Bourbon Chicken and Sausage pasta dish, and then basically expected me to just accept the dish and eat it when it got to the table. I told her I can't eat pasta as I have a gluten sensitivity, and that was only when she realized she couldn't pin this on me.

The manager was brought over, half-heartedly apologized and basically blamed me that I hadn't disclosed a gluten sensitivity. I told him I've never had to disclose it before because the dish I actually ordered was listed as being gluten friendly, and it's the same thing I order every time I go to Applebees. I apologized for the misunderstanding, even though I don't believe any of what happened was really my fault. I order the same thing every time, so it doesn't make sense how this would be my fault.

They replaced the dish.

The food itself was good when I got what I actually ordered, but the service itself was definitely sub-par and I won't be returning there for that reason, or at a minimum, not dining in since I can't trust them there to actually put my...

3.0

13y

This was one of the worst applebees I have ever been to in regards to service. It's located relatively close to where I lived and I ate and drank there upwards of 25-30 times in the last 3-4 years. If it was not for the fact that Applebees has a couple meals that I really enjoy I would have dined elsewhere. The service is extremely slow and on Umass game nights (which is one of the local colleges, and there are 5 total within about 2 miles) it is not even worth trying to go....usually the wait on those nights is 30-45 minutes and i've waited over an hour but what makes it even worse is having to listen to drunk kids conversations about where they got drunk, with who, where they are going to get more drunk, with who, and who they slept with the night before/ who they are planning to "smash", "bang", "hammer" "pound", "screw", "nail", tonight. The food is great and the drinks are decent but overpriced. They use a machine for some drinks so they don't give away any extra drops of alcohol(GOD FORBID A CUSTOMER GET FREE DROPS....THE HORROR!!!). and for drinks like a white russian they measure exactly 1 shot with a shot glass instead of just pouring it in the cup like a bar would do normally. If you have the choice you'll def want to avoid Applebee's in Hadley but not Applebee's overall, they usually are a great establishment other then the bullshit about measuring the exact alcohol so not to give away a...