Wendy's — Restaurant in Haines City

I went to the place yesterday to pick up a DoorDash order and I met a fellow Dasher that was standing there for 30 minutes. He also informed me that no one came to the delivery pick up window to check on him, but he was in plain sight and knocking on the window, but no one acknowledged him. I stood there for 15 minutes and no one asked me anything so I canceled the order and now I’m back the following day. The lobby was open with numerous people inside eating and she told me to step out since the lobby is closed, but the door was open And now I’m outside waiting for the order again and it’s been an additional 20 minutes. This is the worst idea ever to have a pick up window at Wendy’s when their employees are nowhere near Chick-fil-A employees that are attentive at the window. BAD IDEA Wendy’s. I just had to cancel my order because of the long wait and then not acknowledging me! It looks like I’m just gonna have to pause orders from this location because it’s just a waste of time and terrible customer service. If I can give it zero...

Seems like there is a trend here that needs to be reviewed by corporate: This is in regards to our visit on 5/20 at 17:45:

There were only two orders ahead of us dining in. Why did it take over 20 minutes to serve our food? The frosties on our order were dispensed first so for 20+ minutes they sat on the counter melting while the rest of the food was being worked on. If anything, these should have been the last thing to be dispensed. The location was dirty. Tables with trays and napkins on tables. There were flies. Made the mistake in ordering nuggets on a separate order. Here we are 15 minutes in and still waiting for simple nuggets. I just witnessed trash being hauled outside using the front entrance where customers enter and exit. Is there no back or side door for these tasks?

This location has been open for over 60 days, which is more than enough time to figure out the logistics.

Will not be returning. Do not recommend unless it is the last resort and you have patience to wait...

This place is a joke! First let's talk about the AI that can't take orders correctly or finish taking your order in the drive thru. Then let's go inside. You have kiosks to order for. No problem. Then let's talk about the staff slow as hell, take forever to make orders and manager are as slow as their workers. Today you had 2 cars at drive thru, 1 family order online and was there before us for 30mins! We left after them after waiting 30mins for our food! They still didn't have their food!! 4 couples showed after us and they got their food before the family who ordered online!!! This is ridiculous FAST FOOD NOT!! When we talked to the manager she's like "Oh sorry, we are getting your food ready now."...