Clifford's Supper Club — Restaurant in Hales Corners

I tried finding an email because I'd rather give feedback directly to the restaurant owners in hopes they can talk to kitchen staff before blasting them on here. But alas, I'm reviewing on here.

My mom, grandma, and I went here Friday night as they like trying new supper clubs. We had a lot of issues with our food quality. Our waitress started that very night and I didn't want to overwhelm her with our lackluster food experience. She was working hard and we tipped her well, as food quality wasn't her fault. First off, the restaurant was decently busy but not crazy. Tables were still open and we weren't rushed out, which I appreciate.

Appetizers: We had the rueben rolls. They were SO greasy that the grease was pooled onto the plate. Doesn't kichen staff soak up grease before plating??? We were given blue cheese dressing instead of the traditional 1000 island. I don't think our waitress knew to serve with 1000 Island with rueben, so we had her switch it out [no big deal].

Entrees come with soup and salad as a traditional supper club. Salad was fine with a variety of greens, good plate portion. I wish restaurants would add more variety of veggies like more onion and cuke slices but no big deal. Downside: The chicken dumpling soup was unflavorful but had good chunks of veggies, chicken pieces, and dumplings. Definately needed more boullion. Clam chowder, however, was good. Flavorful and not stiff/gluey like some flour-based soups can get.

My plate: I had the jagerschnitzel which was FANTASTIC. I love schnitzel and this is the best I've had so far in the city. Right amount of coating and not dried out, flavorful, good mushroom gravy. Hashbrowns - GROSS. They were crunchy on one side and underdone on the other. Very greasy and mushy. Unpaletable.

My mom: stuffed flounder. It was ice cold when brought out. She tore into the middle just to double-check. Someone forgot to heat it up in its entirety. She received a new portion. Her hasbrowns were also gross like mine - greasy and mushy.

My grandma: her fish still had skin on. As a frequent eater of fish, she's never had that so it was different for her to pick it off. Perhaps the most disappointing thing is that it's served with OIL and not melted butter. It's a Wisconsin supper club! Your menu says "served with melted butter". You don't serve butter-flavored dipping oil. Do better. Her hasbrowns were actually better cooked - crunchy on both sides and done through, no pools of grease.

Not willing to go back anytime soon, unfortunately. Maybe for...

I've been enjoying the fish fry at this restaurant for quite a few years now but there's a first time for everything and today was the first time the food was very sub-par.

Our server was attentive, although sadly not all that pleasant. Neither my friend nor myself really looked at the menu since we always get the fish fry (bonus: you can get it any day of the week!). We asked the difference between the dinner & family style and both opted for the dinner.

The salads were the typical meager amount of Lettuce with one tiny slice of cucumber and a small wedge of tomato. The Caesar dressing my friend ordered was an additional charge, which was not disclosed. I opted to not get the soup, but one was brought to me anyway. That was unfortunately wasted.

I really wish I had taken a picture of the fish that was brought out. One of my pieces was about ½ the size of a usual piece and very thin. Both of our dinners were barely warm, fries & fish. When our server came around to ask how everything was, I told her the food was barely warm. Her reply was, "well, I saw them take it out of the fryer." After a moment of uncomfortable silence, she asked if I wanted fresh fish brought out.

By that time, I had already picked through 3 of the pieces looking for some warm food and wasn't really hungry anymore so I declined.

I've never paid this much for luke warm food before and I never will again. The recent price increase (we were told happened 2 weeks ago) along with the drop in quality sadly means my tradition of enjoying fish fries at Clifford's has ended. I was hoping when the bill arrived there might have been an apology and perhaps even a small discount but neither occurred. (Also, it's not good practice to...

We used to love this place, we've been going there for years for their AYCE crab leg dinner. We've had a few hit and misses with the quality of the crab but nothing like our last visit. For starters, the owner/manager was on site going over ways to cut cost, like blowing out the table candles? Strange but ok. We've had crab legs more times than we can count here and then they brought out a huge tablet to force us to watch a 3 min you tube video on how to Crack crab, they stated to help reduce waste. It's important to note 2 other tables ordered the ayce and not one of those tables was subjected to the video tutorial, also strange. The worst part is the quality that followed, the crab legs looked like they were on their last day, brown, rubbery, black holes and just not steamed well. We asked our server after the 2nd batch if they would all be this bad and she came back with a plate of perfect legs right away.. almost like they have a pot of bad ones they push until someone complains and another full of good ones, we thought we were on the up and up until the next batch came back with the brown old ones. We had to ask 3 times for the good ones. I understand cutting cost in this economy but we're also spending over 200.00 for 2 people each time, you shouldn't run your business trying to pull one over on people. If you can't afford to serve good quality crab then remove it from the menu. Don't force your poor wait staff to force customers to watch a YouTube video. I don't forsee is going back after going monthly for crab for years. I can't imagine what other areas they are cutting cost in since they are willing to serve bad seafood I'm sure other areas are...