Café De Bangkok — Restaurant in Hallowell

At Cafe De Bangkok I experienced the rudest restaurant and waitress I have ever encountered. 4 of us went to lunch. 2 ordered their meal and I was next and I only know about 3 Thai dishes and due to food allergies always order the same dish and am not familiar with anything else on the menu and this is a new restaurant to me as I am from out of state so I asked a few questions about that particular dish. I did not find that dish on the menu and was trying to ask about the green curry dish and the red curry dish as I don't know the difference from the yellow mango curry dish I always get at Thai restaurants. She said she would put the mango in my meal and I expressed that I didn't need the mango in my dish I needed to know what the ingredients were and how I could have a similar dish to the yellow curry mango dish I always get. The waitress had a bad attitude towards me and walked away. She never came back and did not take my daughter's order either. 15 minutes later the kitchen staff brought out the 2 meals for the 2 people who we were with. But brought nothing for us not even the drinks we ordered. I thought the kitchen staff would ask us what we wanted but she just disappeared and there my 8 yr. old daughter and I sat with no drinks and no meal. We finally got up and left and the waitress was just standing over by the front of the restaurant doing absolutely nothing. Not taking care of other guests in fact the restaurant was nearly empty. She should be fired. I have no idea what her problem was. She should understand that there are customers who are not familiar with Thai food and their ingredients and will ask a lot of questions to try and understand what is in the dishes to make a good choice. Worst service and worst waitress and worst attitude that I have ever...

I am updating my rating to three stars. Read on, please. Cafe de Bangkok has been bought out again. From what I have been able to find out through quite a bit of research, they got a new liquor license back in April, so I am assuming they opened shortly after. The menu is mostly new, as is the staff. Most of the decor has changed, and we were not able to sit on the deck, don't know how long that has been going on, as we had given up on the place after the last owners. But with new ones, we decided to try again. Unfortunately it is not a whole lot better. The food was pretty good, and the menu has a lot of nice offerings, but the service still leaves something be desired. The restaurant closes from 2:30 to 3:30 for staff lunch. We arrived just before 1, and decided we had plenty of time. This was in the middle of the week. We ordered two drinks, four appetizers, and some rice. It took almost 40 minutes to get all of our food. We were the only customers. We saw our waitress, who was very friendly, twice during our entire sitting. I had to flag someone down to get napkins and a water. At 2:30, someone yelled across the room to us to ask if we were done. We had been sitting for about ten minutes at that point with empty plates. No desert was offered. She brought the check and never came back. We talked about how if they were busy, they never would have made it. This is the exact reason we stopped going to the last rendition of the restaurant. If we had somewhere to be, this would have been ridiculous. I hope the owner reads this and he or she steps up his service, because the food is good. But the service is not. You can't just leave people sitting at their table. What if we had wanted more food?...

I have been going here as a staff member at a camp nearby for years, and I celebrated my birthday there this year. Their card machine wasn't working and they first expected me and my boyfriend to go out to a bank (the closest one that was opened was 25 minutes away) to go get money to pay, when THEIR machine wasn't working. In reality, if their machine isn't working (mind you we were the only and last customers of the night), they should just comp the meal. I then left my phone number, name and contact information so that I could drop off money or have someone drop it off the next day. Although I did not feel that this was my responsibility, I sent one of the staff to pay. Since then, I have been back three separate times to eat there and no one has said anything to me nor called me, so I assumed everything was all set.

Today, a month after my birthday dinner there, I received a call from them where they proceeded to SCREAM AND YELL at me about the payment. They claimed I didn't pay, yet I had and either way, it's been a month, I have returned three times since, I haven't heard anything via phone, and I have been back three times. The woman who spoke to me yelled over me while I tried to explain myself, was extremely rude, proceeded to curse at me while I tried to share that I had sent someone, and then she hung up the phone on me. I called back to try and follow up and have a nice conversation to clear the air, but she again yelled over me cursed again and...